Unit of competency Outline

Date retreived
22/07/2026 11:56 PM AWST

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Coordinate fault rectification and restoration of service following network outages

Coordinate fault rectification and restoration of service following network outages

Unit of competency
National Code
ICTTEN604
State Code
AWC99
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
14/01/2016
View on TGA
State Implementation and Classification
Approved Date
05/07/2016
Field of Education
031309 - Communications Equipment Installation And Maintenance
Original Release Date
05/07/2016
Nominal Hours
120
Description
This unit describes the skills and knowledge required to identify, analyse and resolve service faults by coordinating fault rectification. It describes strategies for dealing with customers, operational staff and associated system restoration.It applies to individuals who have high-level technical skills and appropriate authority to coordinate activities of maintenance personnel and oversee compliance issues associated with service level agreements.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Prepare for restoration of client services
  • 1.1 Evaluate relevant data to determine the nature of the fault and extent of the outage
  • 1.2 Assess impact of the fault on network and clients, and establish priority of actions to be taken
  • 1.3 Analyse alarm and other network data and record details according to contractual agreements and enterprise policy
  • 1.4 Prepare an action plan to manage fault rectification and restoration to minimise impact on the network and affected customer
  • 1.5 Provide a central point for all rectification and restoration activity and information, to coordinate action and progress
  • 1.6 Prioritise service restoration based on assessment of contractual arrangements, including service level agreements with clients
  • 1.7 Negotiate with client’s account manager regarding repair arrangements where service level agreements cannot be met
2. Implement action plan for fault rectification and service restoration
  • 2.1 Notify all relevant personnel and departments involved in the outage, according to enterprise policy
  • 2.2 Isolate affected alarms and monitor all associated alarms to confirm no additional problems occur
  • 2.3 Locate and rectify fault, following action plan backed up by contingency plan according to enterprise policy
  • 2.4 Manage repair activity with appropriate technical support and adjust resource allocations or escalate if required to ensure effective restoration of network services within a specified timeline
  • 2.5 Reset alarms and restore services to normal network configuration
  • 2.6 Test and monitor network activity on recovery to certify effective fault clearance and service restoration
3. Finalise administrative tasks
  • 3.1 Complete administrative tasks according to enterprise instructions
  • 3.2 Notify customers of fault rectification and service restoration according to service level agreement
No information
No information
Replaces
State Code National Code Title Type
D3496 ICTTEN6044A Coordinate fault rectification and restoration of service following network outages Unit of competency
Replaced By
State Code National Code Title Type
OCV64 ICTTEN616 Rectify client services following network outages and faults Unit of competency
State Code National Code Title Type
AZI7 ICT60615 Advanced Diploma of Telecommunications Network Engineering Qualification