Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Equipment includes:
carpet-cleaning bonnets and hand bonnets
carpet-drying equipment, such as:
air movers
heating equipment dehumidifiers
carpet groomers
cloths, such as towelling
dehumidification equipment
drying charts
extraction tools
garbage bins
hygrometers
measuring equipment, such as jugs and cups
moisture detection equipment
mops
plastic coasters or polystyrene blocks
psychrometric calculators
psychrometric evaluation charts
safety signage
scrapers and spatulas
selected tools and hand tools
sponges
spray equipment
stair tools
trigger sprayers
waste recovery tank
wet vacuum systems, such as self-contained or vehicle-mounted.
Personal protective equipment may include:
ear muffs and plugs
gloves, such as non-permeable
high-visibility vests and clothing
overalls and other protective clothing
respirators
safety glasses or goggles
safety shoes
splash-proof face masks
sun protection
tongs
ultraviolet protection
wet-work clothing.
Risk management plan addresses risks and hazards, including:
allergic reactions to chemicals and equipment, including latex allergies
biological and animal waste
bites and stings
blood and blood-stained products
confined and restricted spaces
contaminated clothing, materials and equipment
damaged or inappropriate equipment
dust and fibres
electrical hazards arising from:
cables
electrical fittings:
switches
lights
untested electrical equipment
fatigue
fire
gas
heights
inadequate lighting and ventilation
infectious and zoonotic diseases, such as:
Q fever
scabies
mobile equipment and vehicle hazards around plant and vehicles
moving or unguarded machinery and parts
noise
occupational violence and bullying
poor personal hygiene practices
spill, splash and spray
release of substances with negative environmental impact
synergistic chemical reactions, such as:
hazardous incompatibility
reactivity
syringes or other sharps
ultraviolet light
unsafe manual-handling techniques, including awkward and repetitive postures
unsafe underfoot conditions, such as slippery, uneven and rough surfaces
unrestricted people access
waste and waste disposal
work in extremes of temperature
work in unfamiliar, isolated or remote environments.
Legislative and company standards may include:
client specific contractual requirements
company policies and procedures, for:
dress and presentation requirements
emergency response and evacuation
using electronic devices
company service standards
documentation and information systems and processes
industry advisory standards and codes, such as:
building codes
dangerous goods codes
personnel practices and guidelines outlining work roles, responsibilities and delegations
relevant commonwealth, state and territory legislation and local government regulations that affect company operation, including:
anti-discrimination and diversity policies
chemical controls
chemical registers and manifests
consumer protection
energy conservation
environmental protection
equal employment opportunity
freedom of information
industrial equipment certificates of competency or licences
industrial relations
OHS Acts and regulations
privacy
public health
trade practices
water conservation
workplace consultative arrangements.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
This unit of competency could be assessed by observing a practical demonstration of a site inspection, followed by the planning of a mitigation and restoration process.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified in this unit.
In particular the person should demonstrate the ability to:
communicate with clients to elicit required information and negotiate access
assess and prioritise work requirements
allocate work to appropriately trained staff
schedule work efficiently
report effectively
comply with company, legislative and regulatory requirements for water mitigation and restoration operations.
Context of and specific resources for assessment
Assessment of essential underpinning knowledge may be conducted in an off-site context and must comply with relevant regulatory or Australian standards’ requirements.
Resource implications for assessment include access to:
range of actual or simulated work environments
clients with differing needs and expectations
industry documentation and relevant codes and standards.
Method of assessment
Assessment methods must:
satisfy the endorsed Assessment Guidelines of the Property Services Training Package
include direct observation of tasks in real or simulated work conditions, with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application
reinforce the integration of employability skills with workplace tasks and job roles
confirm that competency is verified and able to be transferred to other circumstances and environments.
Guidance information for assessment
Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Assessment processes and techniques should as far as is practical take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed.
This unit could be assessed on its own or in combination with other units relevant to the job function.