Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Interpersonal techniques may include:
active listening
clear presentations of options
consultation methods
culturally inclusive and sensitive engagement techniques
questioning to clarify and confirm understanding
seeking feedback
two-way interaction

using language and concepts appropriate to cultural differences
verbal or non-verbal language.
Information may be collected from:
colleagues and clients
documentation, reports and risk management plans
group workshops and brainstorming
incident reporting systems
interviews
media, including newspaper, radio, television and industry magazines
observation checklists
property inspections
organisational or industry-based surveys and questionnaires.
Risks may relate to:
industry special risks
loss of profits
machinery malfunction
OHS
public liability
trade practices issues.
Opportunities may relate to:
adding value
aggregating assets
altering existing property or facility
change in use, ownership, appearance and perception of property or facility
changing style of investment
creating something new
using bankers and financiers.
Legislative requirements may be outlined and reflected in:
Australian standards
codes of practice covering the market sector and industry, financial transactions, taxation, environment, construction, land use, native title, zoning, utilities use (water, gas and electricity), and contract or common
home building requirements
privacy requirements
quality assurance and certification requirements
relevant federal, and state or territory legislation that affects organisational operation, including:
anti-discrimination and diversity
environmental issues
EEO
industrial relations
OHS
strata, community and company titles
tenancy agreements
trade practices laws and guidelines.
Assets may include:
buildings
business and marketing contracts
equipment
furniture
goodwill
land
property
vehicles.
Clients may include:
brokers
company management
fund managers
fund providers
institutions
insurers
internal and external property groups
legal advisers
owner-occupiers
private investors
risk assessors.
Relevant people may include:
clients
colleagues
legal representatives
members of industry associations
supervisors.
Organisational requirements may be outlined and reflected in:
business and performance plans
complaint and dispute resolution procedures
goals, objectives, plans, systems and processes
legal and ethical requirements and codes of practice
OHS policies, procedures and programs
policies and procedures in relation to client service
quality and continuous improvement processes and standards
quality assurance and procedure manuals.
Limitations may relate to:
industry requirements
job role and responsibilities
legal responsibilities
own competency level
own understanding of risk and opportunity identification processes
quality processes.
Specialist advice may be sought from:
architects
builders
emergency personnel
facilities and asset managers
government officials
members of industry associations
OHS representatives
planners
real estate agents
solicitors

subcontractors
technical experts.
Feedback may be sought from:
supervisors and colleagues
formal and informal performance appraisals
personal and reflective behaviour strategies
workplace assessment.
Business equipment and technology may include:
computers
data storage devices
email
facsimile machines
internet, extranet and intranet
photocopiers
printers
scanners
software applications, such as databases and word applications.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Overview of assessment
This unit of competency could be assessed through practical demonstration of identifying, documenting and reporting risks and opportunities in the workplace. Targeted written (including alternative formats where necessary) or verbal questioning to assess the candidate's underpinning knowledge would provide additional supporting evidence of competence. The demonstration and questioning would include collecting evidence of the candidate's knowledge and application of ethical standards and relevant federal, and state or territory legislation and regulations. This assessment may be carried out in a simulated or workplace environment.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
establishing risk and opportunity parameters and identifying a range of potential risks and opportunities in key systems and assets
knowledge of agency practices, ethical standards and legislative requirements with regard to OHS
obtaining information from a wide range of sources to ensure an accurate understanding of risk and opportunity management processes
preparing risk and opportunity findings in a format suitable for presentation and review, using standardised styles and formats.
Context of and specific resources for assessment
Resource implications for assessment include:
access to suitable simulated or real opportunities and resources to demonstrate competence
assessment instruments that may include personal planner and assessment record book
access to a registered provider of assessment services.
Where applicable, physical resources should include equipment modified for people with disabilities.
Access must be provided to appropriate learning and/or assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the language and literacy capacity of the candidate and the work being performed.
Validity and sufficiency of evidence require that:
competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace
where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the person's competence
all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence
where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be current and show that it represents competency demonstrated over a period of time
assessment can be through simulated project-based activity and must include evidence relating to each of the elements in this unit.
In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed.