Unit of competency Outline

Date retreived
22/07/2026 10:12 AM AWST

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Direct outsourced ICT services

Direct outsourced ICT services

Unit of competency
National Code
ICTICT806
State Code
AUU86
TGA Status
Deleted
DTWD Status
Transition (Deleted)
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
16/09/2015
Field of Education
029999 - Information Technology, N.e.c.
Original Release Date
16/09/2015
Nominal Hours
80
Description
This unit describes the skills and knowledge required to develop strategic plans, and change-management strategies, for outsourced information and communications technology (ICT) services. It includes developing, tracking and managing service level agreements (SLAs), and ensuring continuous improvement.It applies to individuals who work in high-level management positions and lead the analysis, implementation and management of emerging, and converging, ICTs as they are integrated into the business process to support the organisational strategic goals of medium to large organisations.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Direct the strategic planning for outsourced ICT services
  • 1.1 Identify the ICT services to be outsourced
  • 1.2 Establish the criteria for the outsourcing model
  • 1.3 Critically analyse the impact on the current organisational environment
  • 1.4 Select an appropriate business model for outsourcing, against the identified criteria
  • 1.5 Research the appropriate ICT service providers (vendor evaluation), against the identified criteria
  • 1.6 Develop the strategic plan for outsourced ICT services
2. Lead the risk management of outsourced ICT services
  • 2.1 Specify the relevant security requirements
  • 2.2 Lead the development of the change management strategy
  • 2.3 Negotiate the performance, and a security strategy, with the ICT service provider
  • 2.4 Ensure that the risk assessment process for outsourced services complies with organisational policy
  • 2.5 Ensure that risk mitigation addresses the identified risks
3. Monitor the performance levels of the outsourced ICT service performance agreement
  • 3.1 Develop external ICT service provider SLAs
  • 3.2 Ensure that the external ICT service provider agreed performance levels are maintained
  • 3.3 Monitor the setting, tracking and management of SLAs, as an important part of outsourcing relationship management (ORM)
  • 3.4 Ensure the continuous improvement of outsourced ICT services
No information
No information
Replaces
State Code National Code Title Type
D7912 ICAICT706A Direct outsourced ICT services Unit of competency