Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Business model includes:
customers:
customer relationship
distribution channel
target customer
finances:
cost structure
revenue
infrastructure:
business partnerships
core capabilities
value configurations
offering:
customer preference
value proposition.
Business requirements may include:
business application
business plan
existing system
mission statement
nature of the business
network or people in the organisation.
Business specifications may include:
budget allocation
budget costs estimate
future plan
growth forecast
technical requirements
timeline.
Business drivers may be in reference to:
application solutions
business need or opportunity that needs to be addressed
business partnerships and associations
network or people in the organisation
system.
Requirements may be in reference to:
application
business
database
network
people in the organisation
platform
system.
Stakeholders may include:
development team
project team
sponsor
user.
Technical solutions may include:
audit requirements
changes to:
network infrastructure
security or privacy provisions
e-business or e-commerce solution
hardware upgrades
implementing a new system
inventory management
new hardware
new software
occupational health and safety (OHS) requirements
quality requirements
software upgrades
user training.
Technical requirements may be in reference to:
bandwidth
hardware problems
network growth
network security
network traffic congestions
new technologies
power usage
software problems
transmission dropouts
upgrades.
Hardware may include:
internet protocol TV (IPTV)
multimedia
network elements:
gateways
local area network (LAN) switches
routers
servers
wireless networks
optical networks
radio networks
switching equipment
transmission equipment
voice and data equipment.
Software may include:
commercial
customised software
in-house
packaged.
Network may include:
broadband
data
ICT networks
internet and intranet
media
radio
security
switching
telecommunications
transmission.
Impact may refer to:
fewer downtimes
improved efficiency
improved response times
increased return on investment
lower operational costs
more ’user friendly‘ network.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:

evaluate client specifications against accepted industry practices
produce technical solutions from business specifications
analyse feedback from client and make adjustment to the proposal
apply design concepts to business solutions
produce technical reports
make recommendations and offer optimum design solutions
produce an evaluation document on the impact of the technical requirements on the business.
Context of and specific resources for assessment
Assessment must ensure:

client functional requirements
business specifications
database software
simulation software
organisational guidelines
network and computer layout
site design software and hardware
information on a range of ICT business solutions.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of work processes and procedures and/or performance in a project context
oral or written questioning on required knowledge and skills
evaluation of research methodologies and the final proposal prepared by the candidate outlining solutions and recommendations.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

ICTTEN7220A Translate domain and solution architectures into platform requirements and designs.

Aboriginal people and other people from a non-English speaking background may have second language issues.

Access must be provided to appropriate learning and assessment support when required.

Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.

Where applicable, physical resources should include equipment modified for people with special needs.