Unit of competency Outline

Date retreived
23/07/2026 2:02 AM AWST

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Provide basic client services

Provide basic client services

Unit of competency
National Code
CPPCMN2004
State Code
BBB28
TGA Status
Deleted
DTWD Status
Deleted
Current Release Number
1.00
Current Release Date
13/06/2017
View on TGA
State Implementation and Classification
Approved Date
25/08/2017
Field of Education
080599 - Sales And Marketing, N.e.c.
Original Release Date
25/08/2017
Nominal Hours
25
Description
This unit of competency specifies the outcomes required to provide effective client services.The unit applies to cleaning personnel responsible for establishing effective client relationships. It includes identifying and meeting client needs by providing information/advice on products and services. Individuals undertaking this unit would perform their duties alone or in a team environment, under routine supervision and without supervisory responsibilities. No licensing, legislative or certification requirements apply to this Unit at the time of publication.
Notes
Elements and Performance Criteria
1. Identify client needs.
  • 1.1 Greet client courteously and follow organisational client-service standards.
  • 1.2 Communicate clearly during client contact.
  • 1.3 Identify and confirm client needs.
  • 1.4 Confirm agreed timeframes and commitments with client.
  • 1.5 Provide client with product and service information.
2. Deliver services to client.
  • 2.1 Deliver services specified by client.
  • 2.2 Verify with client that services have been delivered and meet client expectations and required workplace standards.
  • 2.3 Complete required workplace documentation.
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State Code National Code Title Type
BDJ5 CPP20617 Certificate II in Cleaning Qualification