Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Sources of information may include:
media
reference books
libraries
unions
industry associations
industry journals
internet sites
information services
personal observation and experience
colleagues, supervisors and managers
industry contacts, mentors and advisors.
Information may include:
relationships between the hairdressing industry and other industries
industry working conditions
environmental issues and requirements
industrial relations issues and major organisations
career opportunities within the industry
the work ethic required to work in the industry
industry expectations of staff
quality assurance
new products, technology, techniques and services.
Related industries may include:
beauty
entertainment
fashion
health
recreation
retail.
Quality of work performance may include:
client service
contribution to the work team
hygiene.
Legal and ethical issues may include:
consumer protection
privacy
duty of care
health and hygiene
equal employment opportunity
anti-discrimination
workplace relations
licensing
insurance
training
advertising
confidentiality
overbooking
pricing
gifts and services free of charge
product recommendations.
Hairdressing industry activities may include:
housekeeping
client service
hairdressing services.
Current industry developments and issues may include:
government initiatives
emerging markets
new products
new services and procedures
environmental and social issues
labour issues
industry expansion or retraction.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
sourcing industry information
complying with organisational, regulatory and legislative requirements
applying knowledge of the hairdressing industry, including main roles, functions and interrelationships of different industries, with a more detailed knowledge of issues that relate to a specific workplace.
Context of and specific resources for assessment
Assessment must ensure access to:
a salon or a simulated salon environment that includes a range of work situations such as client interruptions and involvement in other related activities normally expected in the salon
media
reference books
information regarding employer and employees bodies in the beauty industry
information services
industry contacts, mentors and advisors
the internet
current hairdressing industry publications
a hairdressing industry work team.
For further guidance on the use of an appropriate simulated environment, refer to the Assessment Guidelines in this Training Package.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of the learner performing a range of tasks which may include:
identifying sources of industry information
accessing sources of industry information
applying information to work activities.
written or verbal questioning to assess knowledge and understanding of developing techniques to update hairdressing industry knowledge procedures, including methods of accessing industry information. Questions will be asked in a manner appropriate to the language and literacy level of the learner.
case studies or set assignments requiring the learner to undertake industry research
review of portfolios of evidence and third-party reports of on-the-job performance.
Guidance information for assessment
A unit of competency describes an individual skill but people rarely perform one skill at a time. Many skills are combined on a day-to-day basis in the workplace as part of work processes. This does not mean that each skill described by a unit of competency is prerequisite to another—they are related skills.
Holistic assessment with other units relevant to the industry sector, salon and job role is recommended, for example:
SIRXCOM001A Communicate in the workplace
SIRXIND001A Work effectively in a retail environment.