Unit of competency Outline
Date retreived
22/07/2026 1:18 PM AWST
22/07/2026 1:18 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Prepare and present tour commentaries or activities
Prepare and present tour commentaries or activities
Unit of competency
National Code
THTFTG06B
THTFTG06B
State Code
C4878
C4878
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
28/10/2002
Field of Education
100707 - Verbal Communication
Original Release Date
28/10/2002
Nominal Hours
35
Description
This unit deals with the skills and knowledge required to prepare and present commentaries and activities to customers. Its main focus is on the need to use effective interpretation and presentation techniques to ensure customer participation and enjoyment across multiple guiding contexts. The unit goes beyond the pure delivery of fully-scripted commentary and requires significant creative input. It has been merged with the previous unit THTFTG09A Present Interpretive Activities. The unit THTPPD05B Plan and develop interpretive activities is dedicated to the actual development of interpretive activities.This unit deals with the skills and knowledge required to prepare and present commentaries and activities to customers. Its main focus is on the need to use effective interpretation and presentation techniques to ensure customer participation and enjoyment across multiple guiding contexts. The unit goes beyond the pure delivery of fully-scripted commentary and requires significant creative input. It has been merged with the previous unit THTFTG09A Present Interpretive Activities. The unit THTPPD05B Plan and develop interpretive activities is dedicated to the actual development of interpretive activities
Notes
Elements and Performance Criteria
1 Prepare commentaries or activities for presentation to customers
- 1.1 Select and organise appropriate information to meet the needs of specific customers, operational contexts and timing restrictions.
- 1.2 Select or develop appropriate themes as a basis for commentaries or activities.
- 1.3 Construct commentaries or activities to maximise the potential for customer enjoyment and learning.
- 1.4 Obtain, check and assemble all support materials in advance of the tour or activity.
2 Present commentaries or activities to customers
- 2.1 Use interpretive and presentation techniques to combine entertainment and learning and to enhance the quality of the experience for the customer.
- 2.2 Use language appropriate to the customer group.
- 2.3 Present current, accurate and relevant information in a logical order.
- 2.4 Present information of appropriate depth and breadth for specific customer needs.
- 2.5 Present information in a manner which demonstrates cultural and social sensitivity.
- 2.6 Use equipment correctly and identify and report any equipment defects promptly.
3 Interact with customers
- 3.1 Encourage customer participation within safety requirements through effective use of interpretive and presentation techniques.
- 3.2 Invite questions and feedback from customers both during and at the conclusion of any activity or commentary.
- 3.3 Answer questions courteously and correctly and, if required, involve the whole group by repetition of the question and delivery of answer audible to all.
- 3.4 Offer to supply the answer at a future time or refer the customer to other information sources where the answer to a question is unknown.
- 3.5 Maintain communication with appropriate colleagues as required by specific tour or activity circumstances.
- 3.6 Implement contingency plans without delay when unexpected events occur and amend presentation format, order or structure to minimise impact on customer enjoyment.
This unit applies to guides working in all sectors of the tourism industry.
The following lists and statements identify how this unit may be applied in different workplaces, sectors and circumstances.
The focus and delivery style for activities and commentaries will vary according to the particular guiding context and varying customer needs.
Presentation of activities and commentaries must be demonstrated in more than one context to meet the requirements of the unit.
Activities and commentaries may relate to an enormous range of subjects. A few examples are:
history and heritage
culture
art
natural environment
built environment.
wildlife
domestic/farm animals
birds.
The needs of specific customers may vary according to:
geographic origin
cultural background
age
educational level
special interests
requested coverage.
Activities and commentaries may relate to:
coach touring
guided walks
guided site activities.
Equipment and resources may include:
microphone
audio visual equipment
videos
props.
Unexpected events may include:
systems failure
technical/equipment failure
injury or accident
adverse weather conditions
inappropriate customer behaviour
unpredictable animal behaviour
cultural considerations
sudden closures
change of access
reassessment of customers' physical abilities.
This unit applies to guides working in all sectors of the tourism industry.
The following lists and statements identify how this unit may be applied in different workplaces, sectors and circumstances.
The focus and delivery style for activities and commentaries will vary according to the particular guiding context and varying customer needs.
Presentation of activities and commentaries must be demonstrated in more than one context to meet the requirements of the unit.
Activities and commentaries may relate to an enormous range of subjects. A few examples are:
history and heritage
culture
art
natural environment
built environment.
wildlife
domestic/farm animals
birds.
The needs of specific customers may vary according to:
geographic origin
cultural background
age
educational level
special interests
requested coverage.
Activities and commentaries may relate to:
coach touring
guided walks
guided site activities.
Equipment and resources may include:
microphone
audio visual equipment
videos
props.
Unexpected events may include:
systems failure
technical/equipment failure
injury or accident
adverse weather conditions
inappropriate customer behaviour
unpredictable animal behaviour
cultural considerations
sudden closures
change of access
reassessment of customers' physical abilities.
The following lists and statements identify how this unit may be applied in different workplaces, sectors and circumstances.
The focus and delivery style for activities and commentaries will vary according to the particular guiding context and varying customer needs.
Presentation of activities and commentaries must be demonstrated in more than one context to meet the requirements of the unit.
Activities and commentaries may relate to an enormous range of subjects. A few examples are:
history and heritage
culture
art
natural environment
built environment.
wildlife
domestic/farm animals
birds.
The needs of specific customers may vary according to:
geographic origin
cultural background
age
educational level
special interests
requested coverage.
Activities and commentaries may relate to:
coach touring
guided walks
guided site activities.
Equipment and resources may include:
microphone
audio visual equipment
videos
props.
Unexpected events may include:
systems failure
technical/equipment failure
injury or accident
adverse weather conditions
inappropriate customer behaviour
unpredictable animal behaviour
cultural considerations
sudden closures
change of access
reassessment of customers' physical abilities.
This unit applies to guides working in all sectors of the tourism industry.
The following lists and statements identify how this unit may be applied in different workplaces, sectors and circumstances.
The focus and delivery style for activities and commentaries will vary according to the particular guiding context and varying customer needs.
Presentation of activities and commentaries must be demonstrated in more than one context to meet the requirements of the unit.
Activities and commentaries may relate to an enormous range of subjects. A few examples are:
history and heritage
culture
art
natural environment
built environment.
wildlife
domestic/farm animals
birds.
The needs of specific customers may vary according to:
geographic origin
cultural background
age
educational level
special interests
requested coverage.
Activities and commentaries may relate to:
coach touring
guided walks
guided site activities.
Equipment and resources may include:
microphone
audio visual equipment
videos
props.
Unexpected events may include:
systems failure
technical/equipment failure
injury or accident
adverse weather conditions
inappropriate customer behaviour
unpredictable animal behaviour
cultural considerations
sudden closures
change of access
reassessment of customers' physical abilities.
Essential Knowledge and Skills to be Assessed
The following knowledge and skills must be assessed as part of this unit:
knowledge of subject matter being presented (will vary according to context)
presentation and interpretive techniques including the role and use of:
humour
body language
role playing
voice techniques
story telling
games and activities
sensory awareness exercises
use of visual aids and props
positioning
safety and emergency procedures for relevant locations.
Linkages to Other Units
This unit must be assessed with one of the following units which describe skills and knowledge essential to this unit of competence:
THTFTG03B Develop and maintain the general knowledge required by guides
THTFTG07B Research and share general information on Australian indigenous culture
THTFTG08B Interpret aspects of Australian indigenous culture
THTFTG12A Prepare specialised interpretive content (flora, fauna and landscape)
THTFTG13A Prepare specialised interpretive content (marine environments)
THTFTG14A Prepare specialised interpretive content (cultural/heritage environments)
This unit also has very strong linkages to all other guiding units and combined training and assessment would be appropriate.
Critical Aspects of Assessment
Evidence of the following is critical:
ability to select information and prepare commentaries or activities to meet a specific need.
ability to use interpretive and presentation techniques to create customer-focused, informative and entertaining experiences for customers.
Context of Assessment and Resource Implications
Assessment must ensure:
presentation of an activity or commentary within a commercially-realistic guiding environment (e.g. at a tourist site, on a coach tour, in a national park)
presentation of activities and commentaries of a duration that reflects local industry product and practice
presentation to and interaction with a customer group of a size and nature that reflects the commercial environment in which the guide operates
use of industry-current equipment for presentation
presentation of activities and commentaries on more than one topic and within more than one environment (e.g. at a site plus on a coach) to ensure that skills can be adapted to different guiding contexts.
Assessment Methods
Assessment methods must be chosen to ensure that presentation skills can be practically demonstrated. Methods must include assessment of knowledge as well as assessment of practical skills.
The following examples are appropriate for this unit:
direct observation of the candidate presenting activities or commentaries
questioning of tour members on their response to the candidate's communication skills and breadth of knowledge
case studies to assess ability to tailor activities and information to particular customer needs
case studies and problem solving to assess ability to respond effectively to problems that occur during activities or commentaries
questioning to assess knowledge of interpretive and presentation techniques
review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate.
Key Competencies in this Unit
Key Competencies are an integral part of all workplace competencies. The table below describes those applicable to this unit. Trainers and assessors should ensure that they are addressed in training and assessment.
Level 1 = Perform Level 2 = Administer and Manage Level 3 = Design and Evaluate
Key Competencies
Collecting, Organising and Analysing Information
For example:
Preparing information and developing a theme for a guided city walk for a group of cosmetic salespeople (3)
Communicating Ideas and Information
For example:
Dressing customers in period costume to enhance the effectiveness of an historical presentation (3)
Planning and Organising Activities
For example:
Sourcing and accessing resources for a themed presentation (2)
Working with Others and in Teams
For example:
Discussing possible approaches to different tour itineraries with other guides (3)
Using Mathematical Ideas and Techniques
For example:
Reviewing the time available versus the amount of information you want to present (1)
Solving Problems
For example:
Responding to a situation on a wildlife spotting tour when no wildlife appears (3)
Using Technology
For example:
Using audio-visual aids (1)
Essential Knowledge and Skills to be Assessed
The following knowledge and skills must be assessed as part of this unit:
knowledge of subject matter being presented (will vary according to context)
presentation and interpretive techniques including the role and use of:
humour
body language
role playing
voice techniques
story telling
games and activities
sensory awareness exercises
use of visual aids and props
positioning
safety and emergency procedures for relevant locations.
Linkages to Other Units
This unit must be assessed with one of the following units which describe skills and knowledge essential to this unit of competence:
THTFTG03B Develop and maintain the general knowledge required by guides
THTFTG07B Research and share general information on Australian indigenous culture
THTFTG08B Interpret aspects of Australian indigenous culture
THTFTG12A Prepare specialised interpretive content (flora, fauna and landscape)
THTFTG13A Prepare specialised interpretive content (marine environments)
THTFTG14A Prepare specialised interpretive content (cultural/heritage environments)
This unit also has very strong linkages to all other guiding units and combined training and assessment would be appropriate.
Critical Aspects of Assessment
Evidence of the following is critical:
ability to select information and prepare commentaries or activities to meet a specific need.
ability to use interpretive and presentation techniques to create customer-focused, informative and entertaining experiences for customers.
Context of Assessment and Resource Implications
Assessment must ensure:
presentation of an activity or commentary within a commercially-realistic guiding environment (e.g. at a tourist site, on a coach tour, in a national park)
presentation of activities and commentaries of a duration that reflects local industry product and practice
presentation to and interaction with a customer group of a size and nature that reflects the commercial environment in which the guide operates
use of industry-current equipment for presentation
presentation of activities and commentaries on more than one topic and within more than one environment (e.g. at a site plus on a coach) to ensure that skills can be adapted to different guiding contexts.
Assessment Methods
Assessment methods must be chosen to ensure that presentation skills can be practically demonstrated. Methods must include assessment of knowledge as well as assessment of practical skills.
The following examples are appropriate for this unit:
direct observation of the candidate presenting activities or commentaries
questioning of tour members on their response to the candidate's communication skills and breadth of knowledge
case studies to assess ability to tailor activities and information to particular customer needs
case studies and problem solving to assess ability to respond effectively to problems that occur during activities or commentaries
questioning to assess knowledge of interpretive and presentation techniques
review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate.
Key Competencies in this Unit
Key Competencies are an integral part of all workplace competencies. The table below describes those applicable to this unit. Trainers and assessors should ensure that they are addressed in training and assessment.
Level 1 = Perform Level 2 = Administer and Manage Level 3 = Design and Evaluate
Key Competencies
Collecting, Organising and Analysing Information
For example:
Preparing information and developing a theme for a guided city walk for a group of cosmetic salespeople (3)
Communicating Ideas and Information
For example:
Dressing customers in period costume to enhance the effectiveness of an historical presentation (3)
Planning and Organising Activities
For example:
Sourcing and accessing resources for a themed presentation (2)
Working with Others and in Teams
For example:
Discussing possible approaches to different tour itineraries with other guides (3)
Using Mathematical Ideas and Techniques
For example:
Reviewing the time available versus the amount of information you want to present (1)
Solving Problems
For example:
Responding to a situation on a wildlife spotting tour when no wildlife appears (3)
Using Technology
For example:
Using audio-visual aids (1)
The following knowledge and skills must be assessed as part of this unit:
knowledge of subject matter being presented (will vary according to context)
presentation and interpretive techniques including the role and use of:
humour
body language
role playing
voice techniques
story telling
games and activities
sensory awareness exercises
use of visual aids and props
positioning
safety and emergency procedures for relevant locations.
Linkages to Other Units
This unit must be assessed with one of the following units which describe skills and knowledge essential to this unit of competence:
THTFTG03B Develop and maintain the general knowledge required by guides
THTFTG07B Research and share general information on Australian indigenous culture
THTFTG08B Interpret aspects of Australian indigenous culture
THTFTG12A Prepare specialised interpretive content (flora, fauna and landscape)
THTFTG13A Prepare specialised interpretive content (marine environments)
THTFTG14A Prepare specialised interpretive content (cultural/heritage environments)
This unit also has very strong linkages to all other guiding units and combined training and assessment would be appropriate.
Critical Aspects of Assessment
Evidence of the following is critical:
ability to select information and prepare commentaries or activities to meet a specific need.
ability to use interpretive and presentation techniques to create customer-focused, informative and entertaining experiences for customers.
Context of Assessment and Resource Implications
Assessment must ensure:
presentation of an activity or commentary within a commercially-realistic guiding environment (e.g. at a tourist site, on a coach tour, in a national park)
presentation of activities and commentaries of a duration that reflects local industry product and practice
presentation to and interaction with a customer group of a size and nature that reflects the commercial environment in which the guide operates
use of industry-current equipment for presentation
presentation of activities and commentaries on more than one topic and within more than one environment (e.g. at a site plus on a coach) to ensure that skills can be adapted to different guiding contexts.
Assessment Methods
Assessment methods must be chosen to ensure that presentation skills can be practically demonstrated. Methods must include assessment of knowledge as well as assessment of practical skills.
The following examples are appropriate for this unit:
direct observation of the candidate presenting activities or commentaries
questioning of tour members on their response to the candidate's communication skills and breadth of knowledge
case studies to assess ability to tailor activities and information to particular customer needs
case studies and problem solving to assess ability to respond effectively to problems that occur during activities or commentaries
questioning to assess knowledge of interpretive and presentation techniques
review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate.
Key Competencies in this Unit
Key Competencies are an integral part of all workplace competencies. The table below describes those applicable to this unit. Trainers and assessors should ensure that they are addressed in training and assessment.
Level 1 = Perform Level 2 = Administer and Manage Level 3 = Design and Evaluate
Key Competencies
Collecting, Organising and Analysing Information
For example:
Preparing information and developing a theme for a guided city walk for a group of cosmetic salespeople (3)
Communicating Ideas and Information
For example:
Dressing customers in period costume to enhance the effectiveness of an historical presentation (3)
Planning and Organising Activities
For example:
Sourcing and accessing resources for a themed presentation (2)
Working with Others and in Teams
For example:
Discussing possible approaches to different tour itineraries with other guides (3)
Using Mathematical Ideas and Techniques
For example:
Reviewing the time available versus the amount of information you want to present (1)
Solving Problems
For example:
Responding to a situation on a wildlife spotting tour when no wildlife appears (3)
Using Technology
For example:
Using audio-visual aids (1)
Essential Knowledge and Skills to be Assessed
The following knowledge and skills must be assessed as part of this unit:
knowledge of subject matter being presented (will vary according to context)
presentation and interpretive techniques including the role and use of:
humour
body language
role playing
voice techniques
story telling
games and activities
sensory awareness exercises
use of visual aids and props
positioning
safety and emergency procedures for relevant locations.
Linkages to Other Units
This unit must be assessed with one of the following units which describe skills and knowledge essential to this unit of competence:
THTFTG03B Develop and maintain the general knowledge required by guides
THTFTG07B Research and share general information on Australian indigenous culture
THTFTG08B Interpret aspects of Australian indigenous culture
THTFTG12A Prepare specialised interpretive content (flora, fauna and landscape)
THTFTG13A Prepare specialised interpretive content (marine environments)
THTFTG14A Prepare specialised interpretive content (cultural/heritage environments)
This unit also has very strong linkages to all other guiding units and combined training and assessment would be appropriate.
Critical Aspects of Assessment
Evidence of the following is critical:
ability to select information and prepare commentaries or activities to meet a specific need.
ability to use interpretive and presentation techniques to create customer-focused, informative and entertaining experiences for customers.
Context of Assessment and Resource Implications
Assessment must ensure:
presentation of an activity or commentary within a commercially-realistic guiding environment (e.g. at a tourist site, on a coach tour, in a national park)
presentation of activities and commentaries of a duration that reflects local industry product and practice
presentation to and interaction with a customer group of a size and nature that reflects the commercial environment in which the guide operates
use of industry-current equipment for presentation
presentation of activities and commentaries on more than one topic and within more than one environment (e.g. at a site plus on a coach) to ensure that skills can be adapted to different guiding contexts.
Assessment Methods
Assessment methods must be chosen to ensure that presentation skills can be practically demonstrated. Methods must include assessment of knowledge as well as assessment of practical skills.
The following examples are appropriate for this unit:
direct observation of the candidate presenting activities or commentaries
questioning of tour members on their response to the candidate's communication skills and breadth of knowledge
case studies to assess ability to tailor activities and information to particular customer needs
case studies and problem solving to assess ability to respond effectively to problems that occur during activities or commentaries
questioning to assess knowledge of interpretive and presentation techniques
review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate.
Key Competencies in this Unit
Key Competencies are an integral part of all workplace competencies. The table below describes those applicable to this unit. Trainers and assessors should ensure that they are addressed in training and assessment.
Level 1 = Perform Level 2 = Administer and Manage Level 3 = Design and Evaluate
Key Competencies
Collecting, Organising and Analysing Information
For example:
Preparing information and developing a theme for a guided city walk for a group of cosmetic salespeople (3)
Communicating Ideas and Information
For example:
Dressing customers in period costume to enhance the effectiveness of an historical presentation (3)
Planning and Organising Activities
For example:
Sourcing and accessing resources for a themed presentation (2)
Working with Others and in Teams
For example:
Discussing possible approaches to different tour itineraries with other guides (3)
Using Mathematical Ideas and Techniques
For example:
Reviewing the time available versus the amount of information you want to present (1)
Solving Problems
For example:
Responding to a situation on a wildlife spotting tour when no wildlife appears (3)
Using Technology
For example:
Using audio-visual aids (1)
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| S6439 | SITTGDE006A | Prepare and present tour commentaries or activities | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| C510 | THT30902 | Certificate III in Tourism (Guiding) | Qualification |
| C511 | THT40302 | Certificate IV in Tourism (Guiding) | Qualification |
| C512 | THT40402 | Certificate IV in Tourism (Natural and Cultural Heritage) | Qualification |
| C496 | THT31002 | Certificate III in Tourism (Operations) | Qualification |