Unit of competency Outline
Date retreived
22/07/2026 10:00 AM AWST
22/07/2026 10:00 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Action reports of product/service faults reported by customers
Action reports of product/service faults reported by customers
Unit of competency
National Code
ICTTC217A
ICTTC217A
State Code
C0512
C0512
TGA Status
Deleted
Deleted
DTWD Status
Archived
Archived
State Implementation and Classification
Approved Date
24/10/2002
Field of Education
080501 - Sales
Original Release Date
24/10/2002
Nominal Hours
35
Description
Notes
Elements and Performance Criteria
No information
No information
No information
No information
| State Code | National Code | Title | Type |
|---|---|---|---|
| C168 | ICA40801 | Certificate IV in Information Technology (Helpdesk) | Qualification |
| C088 | ICT30599 | Certificate III in Telecommunications (Call Centres) | Qualification |
| C089 | ICT40599 | Certificate IV in Telecommunications (Call Centres) | Qualification |