Elements and Performance Criteria

Clients may include:
women
men
children
people from a range of social, cultural or ethnic backgrounds and with a range of physical and mental abilities.

Neutralising products may include:
liquids and creams for nozzle application
foaming neutralisers.

Client comfort and safety may include:
protection of client's clothes and skin
provision of clean and dry wraps and towels
protection of client's face and eyes
position of client's head and neck at the basin.

Relevant legislation may include:
federal, state and local health and hygiene
occupational health and safety.

Workplace policies and procedures may include:
client comfort and safety
operator safety
health and hygiene
disposal of waste.

Operator precautions may include:
rubber gloves
skin barrier creams.

Conditioning products may include:
recommended products from the manufacturer's range
products from the salon range, as directed by a senior operator.

Critical aspects for assessment and evidence required to demonstrate competency in this unit
knowledge and consistent application of safe work practices in regard to the neutralising service, and safe use of product according to workplace safety requirements
ability to read, accurately interpret and consistently apply manufacturer's instructions
ability to use effective questioning and active listening techniques to consult and negotiate with clients and to ensure client comfort and safety throughout the service
ability to consistently ensure that hair is rinsed thoroughly prior to the application of neutraliser and excess moisture is evenly removed from the hair
ability to consistently and evenly apply neutraliser so that hair is not disturbed and the whole area is treated
ability to consistently remove rods in a manner that does not apply undue stretch to the newly reformed hair.

Context of assessment
For valid and reliable assessment of this unit, competency should be consistently demonstrated over a period of time and observed by the assessor and/or the technical expert working in partnership with the assessor. The technical expert may include the hairdresser and/or an experienced person at the workplace.
Competency should be demonstrated in the workplace or a simulated workplace environment in a range of situations which may include client interruptions and involvement in other related activities normally expected in the workplace. For further guidance on the use of an appropriate simulated environment, refer to the Assessment Guidelines in this Training Package.

Specific resources for assessment
Competency for this unit should be assessed through access to:
a range of products and equipment
clients presenting with a range of rinsing/neutralising requirements in a basin services or simulated basin services area.

Relationship to other units
In the context of an assessment-only and/or a training delivery and assessment pathway, all units that relate to a job function can be integrated for assessment purposes.
none.
WRHCS201A Prepare clients for salon services
WRHWP201A Assist colleagues providing multiple salon services as a team member.

Method of assessment
The following assessment method is suggested.
Observation of the learner performing a range of tasks in an actual or simulated work environment, over sufficient time to demonstrate his/her handling of a range of contingencies. Tasks may include:
positioning clients at the basin for the rinsing and neutralising service
rinsing chemicals from the hair
blotting excess water from the hair
applying, processing and removing neutralising products according to manufacturer's instructions and workplace procedures.

Evidence required for demonstration of consistent performance
For valid and reliable assessment of this unit, evidence should be gathered through a range of methods to indicate consistent performance.
It can be gathered from assessment of the unit of competency alone, through an integrated assessment activity or through a combination of both.
Evidence should be gathered as part of the learning process.

Communicating ideas and information
Ensuring client comfort and safety throughout the neutralising service requires the communication of ideas and information. (1)

Collecting analysing and organising information
Accessing manufacturer and senior operator instructions on neutralising requires information to be collected, analysed and organised. (1)

Planning and organising activities
Integrating the neutralising service with other tasks requires activities to be planned and organised. (1)

Working with others and in teams
Performing the rinsing and neutralising process under the direction of a senior operator requires teamwork. (1)

Using mathematical ideas and techniques
Timing the neutralising process requires the use of mathematical ideas and techniques. (1)

Solving problems
Ensuring client comfort and safety requires the application of problem solving skills. (1)

Using technology
Using relevant electrical equipment for processing may involve the use of technology. (1)