Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Existing arrangements may include:
organisational structures that may support knowledge management:
communities of practice (CoPs)
customer relationship management systems
intranets
libraries
online analytical processing systems
records management systems
personal knowledge management through the use of:
checklists
local databases
personal files
spreadsheets.
Barriers to capturing knowledge may include:
little or no motivation to share knowledge
management not seeing the benefits over the costs
no awareness of the value of knowledge to others, or lack of trust
no process or infrastructure to enable easy capture and retrieval of knowledge
no time
poor communication within the organisation or departmental silos.
Processes for maintenance of an integrated knowledge management system may include:
alignment of business and knowledge management goals
business culture that supports teamwork, communication and continuous improvement
IT systems allowing for easy capture, retrieval and collaboration
senior management commitment to knowledge management
staff performance rewards related to sharing knowledge.
Knowledge management metrics could include:
measures of knowledge capture, e.g. a staff member's number of contributions
measures of quality, e.g. feedback rating on usefulness, age of information
measures of system usage, e.g. number and type of users, what knowledge is being used.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
analyse and document the effectiveness of existing knowledge management systems
research knowledge management options in marketplace
recommend an approach that meets organisational needs.
Context of and specific resources for assessment
Assessment must ensure access to:
workplace of sufficient complexity to enable the required level of analysis to be carried out in relation to current business processes, existing knowledge management systems and organisational culture
relevant enterprise strategic documentation, including strategic planning documents, financial, IT infrastructure and relevant organisational objectives and policies.
Where applicable, physical resources should include equipment modified for people with special needs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of the candidate carrying out the required work
verbal or written questioning to assess required knowledge and skills
review of reports and proposals prepared by the candidate
review of a portfolio of the work undertaken.
Note: The preferred assessment method is through a workplace project or through a simulated medium to large enterprise workplace.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.