Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Delegated authority means that activities may:
be conducted routinely or as changing circumstances dictate
be done independently within broad guidance
involve consultation with other project members, teams and internal stakeholders
involve taking a lead role in a team where required
involve the selection, use and supervision of appropriate communication-management methods and tools
take into account internal organisational change and external environmental change.
Communication management plan may include:
communication strategy, including:
allocated responsibility
frequency
media used
type
objectives
organisational chart
organisational communication policy and procedures
responsibilities
stakeholder communication expectations
stakeholder segmentation against interests, power and influence
target audience
type of project reporting.
Project-management information system:
is a means of communicating knowledge about the project
provides a systematic approach to the storage, searching and retrieval of information relevant to the project
may include:
access authority levels
complex computer-based systems
data ownership considerations
modified systems to cater for unique project requirements
privacy considerations
simple manual systems.
Communication networks may include:
client organisation
community groups
end users
formal networks
informal networks
internet and intranet-based
lobby groups
organisation's communication networks
project governance bodies, including:
expert groups
project directorate
reference groups
steering committees
task teams
working groups
social media.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:

developing and implementing a range of project communication that facilitates effective outcomes for a project of sufficient complexity to demonstrate the full range of performance requirements
applying workplace-based project information system
developing a project communication plan.
Context of and specific resources for assessment
Assessment must ensure:

access to project communication and information management documentation
consideration of feedback from project team members and other stakeholders as to how effectively communication was managed.
Method of assessment
A range of assessment methods should be used to assess practical skill and knowledge. The following examples are appropriate for this unit:

direct questioning combined with review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate
oral or written questioning to assess knowledge of strategies for managing project information and communication and their application to different situations
analysis of responses in addressing case studies and scenarios that present issues and problems in project communication management
observation of performance in role plays that demonstrate communication skills
evaluation of communication management plan
review of identification and reporting of problems in communication and information management system.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.