Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Stakeholders are those whose interests are impacted by the project, and may include:
associated organisations
clients
community
internal and external parties
sponsors
suppliers
team members
users.
Interests:
may include:
articulated needs
expectations
expressed or implied
preferences
requirements
may relate to:
how the activities of the project are conducted
the product of the project.
Forms of engagement may include:
collaborating
consulting
empowering
informing
involving.
Interpersonal skills may include:
conflict management
dealing with emotions and stress
decision making
demonstrating sensitivity to diversity issues
emotional intelligence
leadership
modelling desired behaviour
negotiating
trust building
verbal and non-verbal communication.
Roles may include:
accountabilities
authorities
delegations
reporting arrangements
responsibilities.
Behavioural expectations may include:
client expectations
dealing with differences in:
culture
ethnic background
other personal characteristics of project individuals
religion
skills
organisation performance indicators
responding to conflict.
Communication needs may include:
communication method used
confidentiality requirements
content required
cultural differences
geographical dispersion
privacy and other relevant legislation
protocols
required approvals.
Communication method may include:
direct and indirect
face-to-face
discussions
interviews
large and small meetings
forums and workshops
use of communications media, including:
audiovisual media
internet
mobile communications
newspaper and magazines
radio
social and business media
telephone
television.
Variances may include:
incorrect or misleading content
missing reports
stakeholder complaints
untimely distribution.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:

identifying and segmenting stakeholders relevant to the project
engaging stakeholders using interpersonal skills appropriate to the project context
selecting communications methods relevant to the project needs and stakeholder expectations.
Context of and specific resources for assessment
Assessment must ensure access to:

examples of project documentation detailing stakeholder engagement
records of project team involvement in stakeholder engagement activities.
Method of assessment
A range of assessment methods should be used to assess practical skill and knowledge. The following assessment methods are appropriate for this unit:

written reports and examples of stakeholder engagement
observation of performance in role plays that demonstrate techniques in stakeholder engagement
direct questioning combined with review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate
analysis of responses addressing different project scenarios that present issues and problems in project stakeholder engagement
oral or written questioning to assess knowledge of strategies for engagement stakeholders
review of stakeholder engagement issues and responses within authorities.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.