Unit of competency Outline

Date retreived
22/07/2026 8:26 PM AWST

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Support clients to access health services

Support clients to access health services

Unit of competency
National Code
HLTAADV001
State Code
OEO35
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
15/12/2022
View on TGA
State Implementation and Classification
Approved Date
11/08/2023
Field of Education
061307 - Health Promotion
Original Release Date
11/08/2023
Nominal Hours
55
Description
This unit describes the performance outcomes, skills and knowledge required to communicate basic service information to clients, explain client needs to service providers and provide routine client support with practical issues such as appointment scheduling and transport.This unit is specific to Aboriginal and/or Torres Strait Islander people working under supervision to support the provision of primary health care services to Aboriginal and/or Torres Strait Islander clients.The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.No regulatory requirement for certification, occupational or business licensing is linked to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Support clients to communicate with service providers.
  • 1.1. Use culturally appropriate and safe communication when working with client.
  • 1.2. Support client to communicate in their preferred language and organise any required interpreting services.
  • 1.3. Provide clear explanation of services offered by specific health service providers to client and significant others.
  • 1.4. Identify and use appropriate visual aids and other resources to support client understanding.
  • 1.5. Ask open questions and actively listen to establish specific client needs and confirm understanding of information.
2. Assist service providers to understand client needs.
  • 2.1. Communicate client needs to health service providers based on information provided by client and significant others.
  • 2.2. Give health service providers relevant supporting information about local community values, beliefs and language.
  • 2.3. Follow organisational procedures for maintaining confidentiality of client information.
3. Provide practical support.
  • 3.1. Identify practical support that would assist client to access health services.
  • 3.2. Organise practical support based on individual client needs.
  • 3.3. Provide clear and accurate information to client and significant others about arrangements made.
  • 3.4. Make follow-up contact with client and significant others to reconfirm services and encourage their use.
  • 3.5. Contact client and significant others after use of services according to organisational procedures.
No information
No information
Replaces
State Code National Code Title Type
WG653 HLTAHW002 Support clients to obtain access to health services Unit of competency