Unit of competency Outline

Date retreived
22/07/2026 6:36 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Troubleshoot digital media

Troubleshoot digital media

Unit of competency
National Code
ICPPR386A
State Code
D3183
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
05/07/2010
View on TGA
State Implementation and Classification
Approved Date
05/01/2012
Field of Education
080905 - Practical Computing Skills
Original Release Date
05/01/2012
Nominal Hours
70
Description
This unit describes the performance outcomes, skills and knowledge required to problem solve failed digital media processes and products. It includes logical systematic analysis to determine the source of a problem so it can be solved.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Identify substandard process performance
  • 1.1. Operation of printing device is determined to manufacturer's specifications
  • 1.2. Outputs are identified as consistent with normal operation by comparison to proofs, dummy copies or samples
  • 1.3. Signs of equipment degradation and impending failure are identified and appropriate follow-up action is taken according to workplace procedures
  • 1.4. Equipment outputs are inspected to determine nature of the problem
  • 1.5. Nature of substandard performance is defined and reported
2. Identify causes of substandard performance
  • 2.1. Causes of substandard performance are identified using a process for investigation
  • 2.2. Records are reviewed to ensure that device had been maintained according to manufacturer's specifications
  • 2.3. Calibration records are reviewed to ensure system is within calibration
  • 2.4. Appropriate test procedure, materials and equipment are verified
  • 2.5. Performance tests are conducted as appropriate to investigation
  • 2.6. Equipment and/or testing variables are analysed to develop list of possible causes of substandard performance
  • 2.7. Causes or substandard performance are isolated using the process for investigation
3. Propose corrective action
  • 3.1. Corrective action is proposed and trialled based on investigation
  • 3.2. Trial data is monitored to ensure outputs are consistent with normal operation
  • 3.3. Trial results are reviewed to confirm validity of corrective action
  • 3.4. Workplace records are maintained as required
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Printing devices may include:
non-impact printing machines, including:
inkjet
laser
wide format with computerised monitoring and/or control.
Workplace procedures may include:
notifying the supervisor
notifying the maintenance department
contacting the equipment supplier manufacturer.
Process for investigation may include:
empirical
diagnostic investigation using manuals and service calls.
Materials may include:
range of print media and paper, such as:
coated
uncoated
card
canvases
vinyl and plastic.
EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
identify substandard printing performance and apply corrective solutions
find and use information relevant to the task from a variety of information sources.

Context of and specific resources for assessment
Assessment must ensure:
that conditions are typical ambient conditions found in the workplace
access to relevant facilities, equipment and materials used for digital printing, such as full-colour production, digital presses or wide format printers
use of culturally appropriate processes and techniques appropriate to the language and literacy capacity of learners and the work being performed.

Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence
third party workplace reports of on-the-job performance by the candidate
practical demonstration by the candidate in applying troubleshooting techniques to solve problems in relation to digital media.

Guidance information for assessment
Holistic assessment with other digital production units relevant to the workplace and job role is recommended, such as:
ICPPR392A Set up and produce specialised digital print.

For valid and reliable assessment of this unit, evidence should be gathered over a period of time through a range of methods for assessment to indicate consistent performances.
Replaced By
State Code National Code Title Type
AUO96 ICPPRN386 Troubleshoot digital media Unit of competency