Elements and Performance Criteria

This unit of competency should be demonstrated in accordance with the organisation's:
goals, values, objectives, plans, systems and processes
ethical standards
client service standards
access and equity principles and practices
communication channels
quality and continuous improvement processes and standards
compliance with legislation, codes and workplace standards

Information service providers include a range of organisations or agencies that provide information, eg:
libraries
museums, galleries and archives
record management units
government departments, agencies or shopfronts
business and financial information units
information units within a parent organisation
community advisory organisations or bureaus

Resources may cover a wide range of material, equipment and other information resources obtained by the organisation by purchase or donation, including:
print
non-print, eg CD-ROMs, toys, videos, cassettes
equipment, eg audio-visual hardware and items, computers and printers
information in electronic format, eg software and content items

Damage may include:
wear and tear
vandalism
water
smoke
pest infestation damage
desensitisation

Classification order may include:
standard classification schemes, eg Dewey, Library of Congress
standard book numbering schemes, eg Cutter-Sanborn or author/title marks
other common arrangements, eg by size, format, class, genre
specialist classifications or arrangements

Critical aspects of evidence

Evidence to demonstrate consistent achievement of this unit's outcomes includes:

a broad understanding of the institution's preservation policies and procedures for conservation
a knowledge and application of materials care and repair principles and practices

Underpinning knowledge and skills
Skills and knowledge are required in:
communication and promotion
reporting anomalies in processing system promptly and efficiently
working effectively and constructively in a team
information literacy
acquiring and using information appropriate to work responsibilities
planning and organisation
processing materials in line with service provider's procedures
accurately shelving, rearranging, shelf checking and stocktaking in line with policies and procedures used by different service providers, and within OHS guidelines
taking prompt action in the case of accidents or unforeseen events
information technology
operating computer hardware to manage files and disks, print documents and use a keyboard and mouse
following basic information technology security procedures
the work environment
service provider's policies, rules and regulations in relation to processing, storage, conservation and preservation of material
standard methods of organising and arranging materials, equipment and information, including common classification systems, format arrangements, and other arrangements designed to facilitate client access to materials and information
standard stocktaking procedures
service provider's OHS policies and procedures
assessing likely wear and tear on resources and making recommendations for protection and storage
applying a range of protective and security devices to materials in different formats
compiling statistics in line with specified procedures
using standard library equipment
compiling required statistics
observing OHS requirements and using safe handling techniques

Resource implications

Competency in this unit should be assessed using all the relevant resources commonly provided by an information service provider. Specific assessment tools may include:

relevant policies and procedures manuals
other organisational documentation, eg organisational charts, floor plans, instructions for clients

Method and context of assessment

Evidence may be gained in a variety of ways including:

observation
oral questioning
examples of repair work
examination of assessee's portfolio/CV
authenticated assessments and/or assignments from formal education courses
self assessment reports
supporting statement from section manager or equivalent
Competency in this unit needs to be assessed over a period of time, in a range of contexts and on multiple occasions involving a combination of direct, indirect and supplementary forms of evidence.
Assessment should occur either off the job, on the job or in a combination of on and off the job.

Communicating ideas and information
(1)

Collecting analysing and organising information
(2)

Planning and organising activities
(2)

Working with others and in teams
(1)

Using mathematical ideas and techniques
(1)

Solving problems
(1)

Using technology
(2)