Unit of competency Outline

Date retreived
22/07/2026 6:17 AM AWST

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Facilitate implementation or review of competitive systems and practices in an office

Facilitate implementation or review of competitive systems and practices in an office

Unit of competency
National Code
MSS403006
State Code
BAK35
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
22/06/2016
View on TGA
State Implementation and Classification
Approved Date
08/08/2016
Field of Education
080307 - Organisation Management
Original Release Date
08/08/2016
Nominal Hours
40
Description
This unit of competency covers the skills and knowledge required by individuals who are responsible for facilitating or leading the implementation/review of competitive systems and practices in an office or administration environment and considering the implications of competitive operations beyond their own job. Examples include individuals who have formal or informal responsibility for the work of others, such as team leaders; senior administrative staff who must mentor others; individuals participating in a competitive systems and practices implementation team; and technical and administrative specialists who must integrate the application of their technical skills with the implementation of competitive systems and practices in the office and the organisation as a whole.This unit applies where a decision has already been made to improve the efficiency of an office or administrative system through the use of competitive systems and practices. The unit applies after a business case has been approved.The unit includes checking that there is commitment to the implementation of competitive systems and practices and sufficient basic skills and knowledge held by employees in the office to allow implementation of competitive systems and practices.This unit does not supply the detailed skills and knowledge in individual competitive systems and practices techniques but rather provides the overview skills across competitive systems and practices and techniques needed to lead an office implementation. In-depth skills and knowledge may be gained by completing other more specialist units.This unit does not cover lean six sigma and proactive maintenance which may be required for particular organisations and offices. Specialist units of competency in these techniques are available.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Establish scope of office processes to be included
  • 1.1 Identify office process links to other departments and external organisations.
  • 1.2 Establish deliverables expected by internal and external customers, including regulators, if any.
  • 1.3 Identify existing processes completely internal to the office.
  • 1.4 Confirm management support and identify any imposed exclusions or limits to the office competitive systems and practices implementation process.
  • 1.5 Identify any required budget and reporting processes.
2 Facilitate engagement by office or administration work group with competitive systems and practices
  • 2.1 Determine extent of capacity and commitment to efficiency improvement.
  • 2.2 Explain competitive systems and practices concepts.
  • 2.3 Gain commitment to competitive systems implementation.
  • 2.4 Agree with other employees on visual indicators to be used and their location.
  • 2.5 Determine skill base of office or administration employees in competitive systems and practices and techniques and arrange for any required training.
  • 2.6 Encourage or develop communications between employees and specialists outside the team.
3 Facilitate implementation of competitive systems and practices
  • 3.1 Guide others in the process of selecting/reviewing competitive practices.
  • 3.2 Collectively examine known customer requirements.
  • 3.3 Identify process stages.
  • 3.4 Establish/review triggers and indicators for customer pull in the office.
  • 3.5 Participate in and guide setting/resetting of key performance indicators (KPIs).
  • 3.6 Encourage and lead implementation of competitive system and selected practices.
  • 3.7 Identify muda (waste) using implemented competitive systems and practices.
  • 3.8 Set up/review processes for classifying and reducing muda.
4 Facilitate continuous improvement
  • 4.1 Review functioning of competitive systems and practices with office employees.
  • 4.2 Identify barriers to improvement from initial implementation.
  • 4.3 Gain commitment to continuous improvement (kaizen).
  • 4.4 Apply appropriate tools to remove barriers to improvement and to establish continuous improvement.
No information
No information
Replaces
State Code National Code Title Type
WD516 MSS403006A Facilitate implementation of competitive systems and practices in an office Unit of competency
Replaced By
State Code National Code Title Type
OER65 MSS403009 Facilitate implementation of competitive systems and practices in a service environment Unit of competency