Unit of competency Outline

Date retreived
22/07/2026 7:03 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Communicate with companion animal owners about incident management processes

Communicate with companion animal owners about incident management processes

Unit of competency
National Code
ACMAIM311
State Code
OEC19
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
16/07/2022
View on TGA
State Implementation and Classification
Approved Date
21/09/2022
Field of Education
061309 - Community Health
Original Release Date
21/09/2022
Nominal Hours
25
Description
This unit of competency describes the skills and knowledge required to communicate effectively to companion animal owners about the incident management processes and the welfare of their animal.The unit applies to individuals who apply respectful communication techniques to communicate factual information to companion animal owners during and post-incident. All work must be carried out to comply with Commonwealth and state/territory health and safety and animal welfare regulations.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Prepare for communication
  • 1.1 Gather briefing from team leader and discuss the chain of command for the rescue of companion animals during an incident
  • 1.2 Select appropriate communication method that relates to the incident
2. Engage in communication
  • 2.1 Approach companion animal owners in a professional manner to diffuse a potentially stressful situation
  • 2.2 Employ two-way processes to ensure receipt and acknowledgement of message regarding the incident management processes and the health and welfare of owners' companion animals
  • 2.3 Provide opportunities to clarify and confirm understanding and acknowledge owners' distress
3. Explain follow-up processes to companion animal owners
  • 3.1 Communicate incident follow-up processes to the companion animal owners and record action taken
  • 3.2 Advise owners about the discharge processes, care and welfare requirements of their companion animals
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