Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Issues may include:
issues for property management, such as:
access to property
bonds and security deposits
condition reports
disclosure statements
leases and tenancy agreements
property inspections
renewals
rental arrears
rent reviews and increases
rent or lease payments
repairs and maintenance
terminations
issues for property sales, such as:
access to property during settlement period
offers
conditions of sale
deposits
marketing activities and budget
method of sale
property conditions and improvements.
Legislative requirements may include:
relevant federal, and state or territory legislation and local government regulations relating to:
anti-discrimination and equal employment opportunity
consumer protection, fair trading and trade practices
employment and industrial relations
financial services
leases
OHS
privacy
property sales and management.
Alternatives may include:
alternative outcomes:
property management - new lease or agreement, and voiding lease or agreement
property sales - amendment or new condition in contract of sale, and termination of contract of sale
alternative ways of resolving dispute:
conciliation and mediation
courts
tribunals.
Relevantinformation may include:
condition reports
financial records and receipts
lease documentation
property reports
sale documentation
statement of rights and duties of all parties to property transaction
third-party reports.
Negotiation approach may be:
collaborative
competitive
subordinate.
Effective negotiation techniques may include:
analytical skills
listening techniques
non-verbal communication skills
personal attributes
presentation techniques
questioning techniques
speaking skills.
Effective techniques for dealing with conflict and breaking deadlocks may include:
calling in a third party
clarifying the positions of all parties
deferring the decision
preparing a compromise
restating the position
summarising the progress to date.
Agreement may include:
follow-up action
issues or undertakings to be completed, allocated or referred
time lines.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Overview of assessment
This unit of competency could be assessed through practical demonstration of effectively managing negotiations with all parties to a property transaction. Targeted written (including alternative formats where necessary) or verbal questioning to assess the candidate's underpinning knowledge would provide additional supporting evidence of competence. The demonstration and questioning would include collecting evidence of the candidate's knowledge and application of ethical standards and relevant federal, and state or territory legislation and regulations. This assessment may be carried out in a simulated or workplace environment.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
effectively managing negotiations with all parties to property transactions in line with agency practice and legislative requirements that result in mutually acceptable agreements for the negotiating parties
knowledge of agency practice, ethical standards and legislative requirements relating to negotiations and conflict resolution with different parties
knowledge of negotiation and conflict resolution techniques relevant to dealing with parties in property transactions
managing potential and real disputes between all parties in property transactions
using effective negotiation techniques to persuade and reach agreement between the parties
using effective techniques for dealing with conflict and breaking deadlocks in negotiations with the parties.
Context of and specific resources for assessment
Resource implications for assessment include:
access to suitable simulated or real opportunities and resources to demonstrate competence
assessment instruments that may include personal planner and assessment record book
access to a registered provider of assessment services.
Where applicable, physical resources should include equipment modified for people with disabilities.
Access must be provided to appropriate learning and/or assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the language and literacy capacity of the candidate and the work being performed.
Validity and sufficiency of evidence require that:
competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace

where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the person's competence
all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence
where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be current and show that it represents competency demonstrated over a period of time
assessment can be through simulated project-based activity and must include evidence relating to each of the elements in this unit.

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed.