Unit of competency Outline
Date retreived
22/07/2026 4:43 PM AWST
22/07/2026 4:43 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Control multi-agency emergency situations
Control multi-agency emergency situations
Unit of competency
National Code
PUAOPE006B
PUAOPE006B
State Code
WJ100
WJ100
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
21/07/2014
Field of Education
080399 - Business And Management, N.e.c.
Original Release Date
21/07/2014
Nominal Hours
80
Description
This unit covers the competency to take and establish control of a multi-agency response to an emergency situation. Control refers to the overall direction of emergency management activities in an emergency situation. Authority for control is established in legislation or in an emergency plan and carries with it the responsibility for tasking other organisations in accordance with the needs of the situation. Control relates to situations and operates horizontally across organisations.
Notes
Elements and Performance Criteria
1. Take control
- 1.1 Control is established in accordance with designated responsibility/authority.
- 1.2 The identity of the controller is communicated to participating organisations/authorities and to relevant authorities/organisations pertinent to the emergency/incident situation.
- 1.3 The nature and complexity of the emergency/incident is identified through liaison with relevant personnel/authorities.
2. Establish a control facility
- 2.1 An appropriate control facility is established in accordance with approved operating procedures and principles.
- 2.2 The establishment of the facility is communicated to participating and relevant personnel/authorities.
- 2.3 Communication systems and procedures are established to facilitate the functions of control.
3. Establish and maintain a control structure
- 3.1 A control structure is established appropriate to the nature and complexity of the emergency, encompassing specific roles and responsibilities of each participating organisation.
- 3.2 The control structure is expanded or contracted in response to changes within the emergency environment.
- 3.3 Control systems are managed ensuring flow of information is clear, accurate, timely and follows agreed reporting mechanisms.
- 3.4 Control systems are managed ensuring human, physical, fiscal and communication systems are identified, allocated and deployed in accordance with the control structure.
- 3.5 Control systems are managed ensuring accurate recording and reporting systems are established and maintained.
4. Establish procedures to permit control to be exercised
- 4.1 Control structure is communicated to participating organisations and relevant authorities/individuals who may have a regulatory or economic interest applicable to the emergency/incident.
- 4.2 Communication is implemented to provide an effective exchange between the controller and all organisations engaged in the emergency, supporting organisations, coordinator, higher authorities, media.
- 4.3 Liaison is initiated and maintained with those organisations that may provide information or resources applicable to the emergency/incident.
5. Assess the situation and determine priorities
- 5.1 Information about emergency is sought from participating organisations and relevant sources.
- 5.2 The nature, extent and potential of the emergency is continually assessed.
- 5.3 Relevant information is analysed and processed to establish priorities for dealing with the emergency/incident.
- 5.4 Desired objectives are determined to effectively manage the emergency/incident.
- 5.5 Objectives and priorities are continually reviewed in light of information updates, reports and feedback.
6. Develop control plan
- 6.1 Appropriate strategy(s) are determined to achieve objectives.
- 6.2 Components of the strategy are determined in consultation with organisations.
- 6.3 Control plan is documented in writing.
- 6.4 Control plan is communicated to relevant organisations following established procedures.
7. Implement control plan
- 7.1 Components of the strategy are allocated to operational and support organisations.
- 7.2 Performance is monitored and reports/feedback communicated through appropriate communication channels.
- 7.3 Control plan is monitored to meet changes in conditions and modifications are made where appropriate.
8. Conclude emergency activities
- 8.1 Recovery management is initiated.
- 8.2 Physical, human and fiscal resources are accounted for.
- 8.3 Debriefing requirements are met and operational control documentation is completed.
- 8.4 Reports are produced as required.
9. Review emergency activities
- 9.1 Plans and procedures are evaluated and reviewed.
- 9.2 Effectiveness of the control function and its interaction with command organisations is evaluated and documented.
- 9.3 Reports are produced and communicated in accordance with established protocols.
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Types of emergencies (imminent or actual) may include:
natural events
drought
fire (forest
grasslands
urban)
avalanche snow/ice/hail
tsunami
windstorm/tropical storm
hurricane/typhoon
biological
extreme heat/cold
flood/wind driven water
earthquakes/land shifts
volcanic eruption
tornado/cyclone
landslide/mudslide
dust/sand storms
lightning storm
oil spills
marine life rescue
Technological/industrial events may include:
radiological accidents
dam/levee failure
fuel/resource shortages
hazardous material releases
explosions/fire
transportation accidents
building/structure collapse
power/utility failure
extreme air pollution
strikes
business interruption
financial collapse
high rise or underground incidents
industrial accident and confined spaces
Civil/political events may include:
economic
general strike
terrorism
sabotage
hostage situation(s)
civil unrest
eco-terrorism
enemy attack
Considerations in the determination of the nature extent and potential of an emergency may include:
risk to life
risk to property
risk to environment
scope and scale of incident including likely duration of incident
resource availability
potential for changes in situation
topography
weather
speed of onset
hazard agent(s)
location
demography
magnitude
intensity
Resources may include:
human-operations personnel
volunteers
support personnel
local
state/territory and federal governments
physical-equipment
machinery
vehicles
technology devices
communication devices
fiscal
Information management system may include:
data receival
recording
storage and dispatch modes
procedures and protocols
types of technology - electronic data exchange devices
audio and visual recording mechanisms
security and authorisation assignment
Control facility establishment procedures and principles may include consideration of:
legislation
proximity to emergency/incident
size and type of structure
special incident requirements
communication modes
topography
environment
climatic conditions
logistical operations
site access and exit requirements
security requirements
equipment characteristics
support services
amenities
span of control
Communication processes and systems may include:
designation of appropriate modes and channels of communication
communication responsibilities of personnel
radio communications
inter organisation liaison
data transfer
telecommunications
interpersonal communications
Participating and relevant organisations/authorities may comprise:
emergency organisations
ancillary organisations
higher authorities
public
media
clients
government and semi government authorities and departments
witnesses
victims
occupational health and safety specialists
emergency management specialists
service providers
other analysts and other stakeholders
Agreed reporting mechanisms may include:
authorisation distribution and developments of reports in accordance with regulatory and organisational requirements and may include:
media reports
ministerial reports
coronial reports
situation reports-within emergency
for external distribution-status reports
performance evaluations
legal reports
final reports
briefing papers
Activities controlled may include:
operations
planning
logistics
communications
mapping
aircraft
information displays
resourcing
Sources of information/documents may include:
emergency procedures
standard operating procedures
relevant Australian or international documentation in disaster/emergency management
organisational and workplace operating procedures and policies
client requirements
communications technology equipment
oral, aural or signed communications
personal and work area
work procedures and practices
evacuation procedures
occupational health and safety procedures
applicable State, Territory and Commonwealth legislation and regulations which relate to:
public safety
state of emergency
occupational health and safety regulations and legislation
Workplace Relations Act(s)
workers compensation
privacy and confidentiality legislation
freedom of information
environment protection legislation
equal opportunity
equal employment opportunity and affirmative action
legislation
standards and certification requirements
quality assurance procedures
memorandum of understanding/agreement
conventions
protocols
policies
codes of practice
maps
field reports
Types of emergencies (imminent or actual) may include:
natural events
drought
fire (forest
grasslands
urban)
avalanche snow/ice/hail
tsunami
windstorm/tropical storm
hurricane/typhoon
biological
extreme heat/cold
flood/wind driven water
earthquakes/land shifts
volcanic eruption
tornado/cyclone
landslide/mudslide
dust/sand storms
lightning storm
oil spills
marine life rescue
Technological/industrial events may include:
radiological accidents
dam/levee failure
fuel/resource shortages
hazardous material releases
explosions/fire
transportation accidents
building/structure collapse
power/utility failure
extreme air pollution
strikes
business interruption
financial collapse
high rise or underground incidents
industrial accident and confined spaces
Civil/political events may include:
economic
general strike
terrorism
sabotage
hostage situation(s)
civil unrest
eco-terrorism
enemy attack
Considerations in the determination of the nature extent and potential of an emergency may include:
risk to life
risk to property
risk to environment
scope and scale of incident including likely duration of incident
resource availability
potential for changes in situation
topography
weather
speed of onset
hazard agent(s)
location
demography
magnitude
intensity
Resources may include:
human-operations personnel
volunteers
support personnel
local
state/territory and federal governments
physical-equipment
machinery
vehicles
technology devices
communication devices
fiscal
Information management system may include:
data receival
recording
storage and dispatch modes
procedures and protocols
types of technology - electronic data exchange devices
audio and visual recording mechanisms
security and authorisation assignment
Control facility establishment procedures and principles may include consideration of:
legislation
proximity to emergency/incident
size and type of structure
special incident requirements
communication modes
topography
environment
climatic conditions
logistical operations
site access and exit requirements
security requirements
equipment characteristics
support services
amenities
span of control
Communication processes and systems may include:
designation of appropriate modes and channels of communication
communication responsibilities of personnel
radio communications
inter organisation liaison
data transfer
telecommunications
interpersonal communications
Participating and relevant organisations/authorities may comprise:
emergency organisations
ancillary organisations
higher authorities
public
media
clients
government and semi government authorities and departments
witnesses
victims
occupational health and safety specialists
emergency management specialists
service providers
other analysts and other stakeholders
Agreed reporting mechanisms may include:
authorisation distribution and developments of reports in accordance with regulatory and organisational requirements and may include:
media reports
ministerial reports
coronial reports
situation reports-within emergency
for external distribution-status reports
performance evaluations
legal reports
final reports
briefing papers
Activities controlled may include:
operations
planning
logistics
communications
mapping
aircraft
information displays
resourcing
Sources of information/documents may include:
emergency procedures
standard operating procedures
relevant Australian or international documentation in disaster/emergency management
organisational and workplace operating procedures and policies
client requirements
communications technology equipment
oral, aural or signed communications
personal and work area
work procedures and practices
evacuation procedures
occupational health and safety procedures
applicable State, Territory and Commonwealth legislation and regulations which relate to:
public safety
state of emergency
occupational health and safety regulations and legislation
Workplace Relations Act(s)
workers compensation
privacy and confidentiality legislation
freedom of information
environment protection legislation
equal opportunity
equal employment opportunity and affirmative action
legislation
standards and certification requirements
quality assurance procedures
memorandum of understanding/agreement
conventions
protocols
policies
codes of practice
maps
field reports
Critical aspects for assessment and evidence required to demonstrate competency in this unit
It is essential for this unit that competence be demonstrated in effective assignment and monitoring of organisation allocated task(s):
Analyse emergency situations both functionally and strategically
Select, prioritise, implement and evaluate appropriate courses of action
Strategically react to changes within the emergency environment
Incorporate risk management and contingency processes
Modify activities to cater for variations and changes in emergency contexts and environments
Establish plans
Describe consequences
Complete tasks
Identify improvements
Apply precautions relevant to the task
Hazard specific policies and procedures
Issue resolution procedures
Job procedures and work instructions
Guidelines relating to safe use of machinery and equipment
Quality assurance procedures (where existing)
Privacy
Confidentiality and security procedures
Waste pollution and environmental management
Recovery management processes
Work completed systematically ensuring minimal damage to equipment and emergency site
Consistency in performance
Evidence should be gathered over a period of time in a range of actual or simulated workplace environments.
Context of and specific resources for assessment
Context of assessment
Assessment may occur in an operational environment or in an industry-approved simulated work environment.
Specific resources for assessment
Resources should involve access to, or simulation of, emergency situations in a multi-agency response environment This includes resources relating to: equipment, personnel, facilities etc appropriate to the emergency situation.
It is essential for this unit that competence be demonstrated in effective assignment and monitoring of organisation allocated task(s):
Analyse emergency situations both functionally and strategically
Select, prioritise, implement and evaluate appropriate courses of action
Strategically react to changes within the emergency environment
Incorporate risk management and contingency processes
Modify activities to cater for variations and changes in emergency contexts and environments
Establish plans
Describe consequences
Complete tasks
Identify improvements
Apply precautions relevant to the task
Hazard specific policies and procedures
Issue resolution procedures
Job procedures and work instructions
Guidelines relating to safe use of machinery and equipment
Quality assurance procedures (where existing)
Privacy
Confidentiality and security procedures
Waste pollution and environmental management
Recovery management processes
Work completed systematically ensuring minimal damage to equipment and emergency site
Consistency in performance
Evidence should be gathered over a period of time in a range of actual or simulated workplace environments.
Context of and specific resources for assessment
Context of assessment
Assessment may occur in an operational environment or in an industry-approved simulated work environment.
Specific resources for assessment
Resources should involve access to, or simulation of, emergency situations in a multi-agency response environment This includes resources relating to: equipment, personnel, facilities etc appropriate to the emergency situation.
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| OAY09 | PUAOPE006 | Control multi-agency emergency situations | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| J045 | CHC52312 | Diploma of Community Services (Development and or Humanitarian Assistance) | Qualification |