Elements and Performance Criteria

The Range Statement provides advice to interpret the scope and context of this unit of competency, allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment. The following variables may be present for this particular unit:

Advice on products may include:
types and applications of available resilient floor coverings
colours and patterns

Advice on services may include:
methods and techniques for resilient flooring installation
care and maintenance

Unit context

OH&S requirements may include legislation, building codes, material safety management systems, hazardous and dangerous goods codes, local safe operating procedures and manufacturers' recommendations

Work is carried out in accordance with legislative obligations, environmental legislation, relevant health regulations, manual handling procedures and organisation insurance requirements

Work requires individuals to demonstrate discretion, judgement and problem solving skills in providing advice to customers on resilient floor coverings

Product and service documentation may include:
operational guidelines
marketing data
colleague's knowledge
consumer reports
industry reports
sales figures

Information may include:
competitive features of products or services
product trends
sales trends
problems with products or services
innovations
cost and production data
distribution process
sales records (monthly forecasts
targets achieved)

Authoritative sources may include:
industry associations
authorised suppliers
industry conferences and recognised industry media sources

Tools and equipment may include:
measuring and calculating equipment including tapes
rulers
calculators and computers

Information and procedures

Workplace procedures relating to the use and operation of tools and equipment

Workplace instructions, including job sheets, plans, drawings and designs

Workplace procedures relating to reporting and communications

Manufacturers' recommendations for the use of equipment and materials.

The Evidence Guide identifies the critical aspects, knowledge and skills to be demonstrated to confirm competency for this unit. This is an integral part of the assessment of competency and should be read in conjunction with the Range Statement.
Critical Aspects of Evidence
Interpret work order and locate and apply relevant information
Apply safe handling requirements for equipment, products and materials
Follow work instructions, operating procedures and inspection practices to:
prevent damage to goods, equipment and products
minimise the risk of injury to self and others
To provide advice to customers or resilient floor covering types under at least three different contexts
Work effectively with others
Modify activities to cater for variations in workplace contexts and environment
Identify faults/problems and identify and carry out corrective action

Underpinning Knowledge
The type, characteristics, uses and limitation of resilient floor coverings
The type, characteristics, uses and limitation of resilient floor covering products and services
Workplace safety systems related to resilient floor coverings
Workflow in relation to seeking information from customers and providing advice

Underpinning Skills
Information. Collect, organise and understand information related to customer requests, product definition, work orders, basic plans and safety procedures
Communication. Communicate ideas and information to convince customers of the appropriateness of particular products to their needs
Planning. Plan and organise activities to interest customers and to ensure the product is viewed in a favourable way
Teamwork. Work with others and in a team by recognising dependencies and using cooperative approaches to promote the image of the enterprise and produce range
Mathematical ideas and techniques. Use mathematical ideas and techniques to correctly complete measurements, calculate area and estimate material requirements
Solve problems. Apply analytical techniques to correctly match customer needs with carpet products
Use of technology. Use the limited workplace technology related to providing advice to customers including tools, materials, calculators and measuring devices

Resource Implications
Tools, materials and customers requiring advice about resilient floor coverings.

Method of Assessment
Assessment methods must confirm consistency of performance over time and in a range of workplace relevant contexts.
Assessment should be by direct observation of tasks and questioning on underpinning knowledge.
Assessment should be conducted over time and will generally be in conjunction with assessment of other units of competency.

Context of Assessment
Assessment may occur on the job or in a workplace simulated facility with relevant customers, materials, work instructions and deadlines.

Key Competency Levels
NB:These levels do not relate to the Australian Qualifications Framework. They relate to the seven areas of generic competency that underpin effective workplace practices.
There are three levels available:
Level 1 where work is within set conditions and process
Level 2 where the management or facilitation of conditions or process is exercised; and
Level 3 where the design and/or development of conditions or process is required
Communicating ideas and information
(2)

Collecting analysing and organising information
(2)

Planning and organising activities
(2)

Working with others and in teams
(1)

Using mathematical ideas and techniques
(1)

Solving problems
(2)

Using technology
(1)