Unit of competency Outline
Date retreived
23/07/2026 4:59 PM AWST
23/07/2026 4:59 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Manage ambulance operations
Manage ambulance operations
Unit of competency
National Code
HLTAMBMA601C
HLTAMBMA601C
State Code
D5743
D5743
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
01/08/2011
Field of Education
080399 - Business And Management, N.e.c.
Original Release Date
01/08/2011
Nominal Hours
150
Description
DescriptorThis unit describes the skills and knowledge required to manage ambulance operations, for example, through supervision of an ambulance station
Notes
Elements and Performance Criteria
1. Maintain operations to meet quality standards
- 1.1 Ensure supplies necessary for operations are available and meet organisation requirements
- 1.2 Ensure operations within the area of responsibility meet service delivery specifications
- 1.3 Provide accurate information and advice to staff, members of the public and related organisations, in line with organisation policy and within the manager's area of responsibility
- 1.4 Communicate operational information to the appropriate people in a manner, at a level and at a pace to promote understanding
- 1.5 Ensure systems to monitor quality, time and cost specifications for service provided are fully and correctly implemented and maintained
- 1.6 Recognise factors which may disrupt operations and take appropriate action to minimise their effects
- 1.7 Maintain complete and accurate records of operations in the manager's area of responsibility in accordance with organisation policies and procedures
- 1.8 Promptly communicate recommendations for improving efficiency of operations and quality of service to the appropriate people
- 1.9 Ensure operations are in accordance with local ambulance standard operation procedure
2. Create and maintain conditions conducive to productive work and quality service
- 2.1 Ensure the work environment is as conducive to work activity as possible
- 2.2 Establish and maintain a sufficient supply of resources to meet community needs
- 2.3 Ensure staff working conditions and use of resources satisfy current legislation and organisation guidelines
- 2.4 Ensure maintenance frequency and the use of equipment conform to organisation standards, schedules and procedures
- 2.5 Where resources do not meet requirements, refer the matter to the appropriate person/s
- 2.6 Promptly report workplace accidents and incidents to the appropriate person/s and record as required
- 2.7 Promptly refer recommendations for improving conditions to the appropriate person/s
- 2.8 Ensure all necessary records are complete, accurate and legible and available to authorised person/s when required
- 2.9 Review records to ensure completeness and accuracy, in accordance with service policy
3. Monitor and control the use of resources
- 3.1 Maintain expenditure within agreed budgets, ensuring it conforms to organisation procedures and does not compromise future spending requirements
- 3.2 Clearly explain the contribution each team member can make to control of resources
- 3.3 Ensure records of expenditure are complete, accurate and legible
- 3.4 Ensure prompt corrective action is taken in response to actual or potential significant deviations from plans
- 3.5 Promptly refer requests for expenditure outside the officer/manager's responsibility to the appropriate person/s
RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Operations include:
All those activities under the responsibility of the Officer
Sources of supply include:
External organisations
Internal departments/teams
Supplies include:
Material supplies
Equipment/technology
Financial
Information
Sub-contracted/consulting/voluntary personnel
Specifications relate to:
Service delivery
Operational requirements for meeting quality standards
Specific functional duties within the organisation
Quality assurance is achieved through systems that are both formal and informal.
Factors which disrupt operations are those affecting:
Service delivery
Operational resources
Quality of service
Corrective actions are consistent with organisation policy and within budgetary constraints.
Conditions are those relating to:
Work environment
Equipment/technology
Hours worked
The Officer is legally responsible under the requirements of:
OHS legislation
Industrial award, Ethnic Affairs Policy Statement and Equal Employment Opportunity legislation
State multi-casualty plans
Other relevant legislation or requirements
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Operations include:
All those activities under the responsibility of the Officer
Sources of supply include:
External organisations
Internal departments/teams
Supplies include:
Material supplies
Equipment/technology
Financial
Information
Sub-contracted/consulting/voluntary personnel
Specifications relate to:
Service delivery
Operational requirements for meeting quality standards
Specific functional duties within the organisation
Quality assurance is achieved through systems that are both formal and informal.
Factors which disrupt operations are those affecting:
Service delivery
Operational resources
Quality of service
Corrective actions are consistent with organisation policy and within budgetary constraints.
Conditions are those relating to:
Work environment
Equipment/technology
Hours worked
The Officer is legally responsible under the requirements of:
OHS legislation
Industrial award, Ethnic Affairs Policy Statement and Equal Employment Opportunity legislation
State multi-casualty plans
Other relevant legislation or requirements
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this competency unit:
Assessment must establish acquisition of Essential Knowledge prior to assessment of skills application for this unit.
Assessment must include evidence of competence in dealing with all situations outlined in Essential Skills section of this competency unit
Evidence must include demonstration over a period of time to ensure consistency of performance
Candidates must demonstrate their ability to apply essential knowledge and skills identified for this competency unit before undertaking independent workplace application
Access and equity considerations:
All workers in the health industry should be aware of access and equity issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities
Related units:
This unit should be assessed in conjunction with the following competency units:
HLTAMBAS604B Conduct advanced clinical assessment
HLTAMBCR603B Deliver intensive clinical care
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this competency unit:
Assessment must establish acquisition of Essential Knowledge prior to assessment of skills application for this unit.
Assessment must include evidence of competence in dealing with all situations outlined in Essential Skills section of this competency unit
Evidence must include demonstration over a period of time to ensure consistency of performance
Candidates must demonstrate their ability to apply essential knowledge and skills identified for this competency unit before undertaking independent workplace application
Access and equity considerations:
All workers in the health industry should be aware of access and equity issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities
Related units:
This unit should be assessed in conjunction with the following competency units:
HLTAMBAS604B Conduct advanced clinical assessment
HLTAMBCR603B Deliver intensive clinical care
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| C9051 | HLTAMBMA601B | Manage ambulance operations | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| WD049 | HLTAMBMA601D | Manage ambulance operations | Unit of competency |
