Unit of competency Outline
Date retreived
22/07/2026 6:02 PM AWST
22/07/2026 6:02 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Provide support to meet personal care needs
Provide support to meet personal care needs
Unit of competency
National Code
CHCICS301B
CHCICS301B
State Code
WC921
WC921
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
04/07/2014
Field of Education
061309 - Community Health
Original Release Date
04/07/2014
Nominal Hours
35
Description
DescriptorThis unit describes the knowledge and skills required by workers within their designated role and responsibilities to support or assist a client with their personal care needs within the framework of an individualised care support plan
Notes
Elements and Performance Criteria
1. Apply understanding of client's personal supportrequirements
- 1.1 Review personal care support plan with client to confirm support requirements to address personal care needs
- 1.2 Confirm personal support requirements within scope of knowledge, skills and/or job role and seek appropriate support/inputs for those outside scope
- 1.3 Consider the potential impact that provision of personal care support may have on the client and confirm with supervisor
- 1.4 Consider specific cultural needs of the client relevant to personal support
- 1.5 Consider risks associated with the provision of support and confirm with supervisor
- 1.6 Identify equipment, processes and aids for providing assistance and promoting independence
- 1.7 Identify aspects of processes and aids outside skills and knowledge and/or job role and seek appropriate support
2. Provide support within the context of maximum client participation
- 2.1 Confirm procedures with the client
- 2.2 Consider and confirm the client's level of participation in meeting their personal care needs
- 2.3 Confirm the client's preferences
- 2.4 Provide the client with information to assist them in meeting their own personal care needs
3. Address personal support requirements
- 3.1 Prepare and use necessary processes, equipment, aids and appliances in an appropriate and safe manner
- 3.2 Provide support or assistance according to the personal care plan and organisation policies, protocols and procedures
- 3.3 Provide support or assistance in the context of identified risks
- 3.4 Assist client, as required, with:
- showering
- bed bathing
- shaving
- dressing, undressing and grooming
- toileting and the use of continence aids
- eating and drinking using appropriate feeding techniques
- oral hygiene
- mobility and transfer including in and out of vehicles and falls recovery techniques
- 3.5 Provide support or assistance with technical care activities according to the personal care plan and organisation policies, protocols and procedures
- 3.6 Clarify difficulties in providing support to meet client needs with client and a supervisor and address within organisation protocols
- 3.7 Maintain confidentiality, privacy and dignity of the client with organisation policy and protocols
- 3.8 Perform work to the standard required by the organisation
4. Recognise and report changes in client health and/or personal support requirements
- 4.1 Identify variations in personal care support requirements and report to supervisor
- 4.2 Work with person and supervisor to identify required changes to processes and aids
- 4.3 Identify variations and concerns about client's health
- 4.3 Report variations and concerns about client's health to the supervisor
5. Complete reporting and documentation
- 5.1 Comply with the organisation's reporting requirements, including reporting observations to supervisor
- 5.2 Complete documentation according to organisation policy and protocols
- 5.3 Maintain documentation in a manner consistent with reporting requirements
- 5.4 File documentation according to organisation policy and protocols
RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Personal support context may include:
People living in a residential care environment
People living in the community
Students in schools
Involvement of carer
Individualised care support plan may include:
A stand alone personal care plan
Personal care aspects embedded in a wider individualised plan
Personal support requirements may include:
Assisting with personal hygiene
assisting with eating and drinking and use feeding techniques
assisting with oral hygiene and health care
assisting with toileting and use of continence aids
bed bathing
dressing and grooming including assisting with pressure stocking
shaving
showering
elimination
Hydration and nutrition including dysphagia
Maintenance of skin integrity and pressure area prevention
Mobility and transfer including in and out of vehicles and falls recovery techniques
Monitoring medication as appropriate to work role
Nail care
Pain, rest and sleep
Respiration
Technical care activities according to the personal care support plan and organisation policies, protocols and procedures
Simple technical skills may include:
Simple dressing
Catheter care (not including insertion or removal of tubes)
Application of prostheses
Application of anti-thrombotic stockings
Assistance with breathing tubes (under direct supervision of a health professional)
Simple eye care
Potential impact may include:
Embarrassment
Fear
Disempowerment
Humiliation
Discomfort
Equipment, processes and aids may include:
Wheelchairs and other transport devices
Mobility aids
Lifting and transferring aids
Beds
Breathing devices
Scales
Continence aids
Personal audio-visual aids
Modified feeding aids
Situations of risk or potential risk, may include:
Evidence of self-neglect
Behaviours of concern
Impaired judgement and problem solving abilities
Impaired cognitive functioning
Sudden or unexpected change in health status include sensory loss
Home environmental hazards
slippery or uneven floor surfaces
physical obstructions (e.g. furniture and equipment)
poor home maintenance
poor or inappropriate lighting
inadequate heating and cooling devices
inadequate security
Social rights infringements
Report may include:
Verbal:
telephone
face-to-face
Non-verbal (written):
progress reports
case notes
hazard and incident reports
care plans
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Personal support context may include:
People living in a residential care environment
People living in the community
Students in schools
Involvement of carer
Individualised care support plan may include:
A stand alone personal care plan
Personal care aspects embedded in a wider individualised plan
Personal support requirements may include:
Assisting with personal hygiene
assisting with eating and drinking and use feeding techniques
assisting with oral hygiene and health care
assisting with toileting and use of continence aids
bed bathing
dressing and grooming including assisting with pressure stocking
shaving
showering
elimination
Hydration and nutrition including dysphagia
Maintenance of skin integrity and pressure area prevention
Mobility and transfer including in and out of vehicles and falls recovery techniques
Monitoring medication as appropriate to work role
Nail care
Pain, rest and sleep
Respiration
Technical care activities according to the personal care support plan and organisation policies, protocols and procedures
Simple technical skills may include:
Simple dressing
Catheter care (not including insertion or removal of tubes)
Application of prostheses
Application of anti-thrombotic stockings
Assistance with breathing tubes (under direct supervision of a health professional)
Simple eye care
Potential impact may include:
Embarrassment
Fear
Disempowerment
Humiliation
Discomfort
Equipment, processes and aids may include:
Wheelchairs and other transport devices
Mobility aids
Lifting and transferring aids
Beds
Breathing devices
Scales
Continence aids
Personal audio-visual aids
Modified feeding aids
Situations of risk or potential risk, may include:
Evidence of self-neglect
Behaviours of concern
Impaired judgement and problem solving abilities
Impaired cognitive functioning
Sudden or unexpected change in health status include sensory loss
Home environmental hazards
slippery or uneven floor surfaces
physical obstructions (e.g. furniture and equipment)
poor home maintenance
poor or inappropriate lighting
inadequate heating and cooling devices
inadequate security
Social rights infringements
Report may include:
Verbal:
telephone
face-to-face
Non-verbal (written):
progress reports
case notes
hazard and incident reports
care plans
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
It is recommended that assessment or information for assessment will be conducted or gathered over a period of time and cover the normal range of workplace situations and settings
This unit must be assessed in a work context and under the normal range of workplace conditions
Where, for reasons of safety, space, or access to equipment and resources, some assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment include access to:
appropriate workplace where assessment can take place
relevant organisation policy, protocols and procedures
WHS industry guides
health care checklists, health management plans, personal healthcare diaries
equipment and resources normally used in the workplace
Method of assessment may include:
Observation in the workplace
Written assignments/projects
Case study and scenario analysis
Questioning
Role play simulation
Related units:
This unit must be assessed in relation to the specific context in which it will (or may) be applied
In the case of working with older people, this unit is recommended (but not required) to be assessed in conjunction with:
CHCAC318A Work effectively with older people
OR
In the case of working with people with disabilities, it is recommended (but not required) to be assessed in conjunction with:
CHCDIS301A Work effectively with people with a disability
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
It is recommended that assessment or information for assessment will be conducted or gathered over a period of time and cover the normal range of workplace situations and settings
This unit must be assessed in a work context and under the normal range of workplace conditions
Where, for reasons of safety, space, or access to equipment and resources, some assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment include access to:
appropriate workplace where assessment can take place
relevant organisation policy, protocols and procedures
WHS industry guides
health care checklists, health management plans, personal healthcare diaries
equipment and resources normally used in the workplace
Method of assessment may include:
Observation in the workplace
Written assignments/projects
Case study and scenario analysis
Questioning
Role play simulation
Related units:
This unit must be assessed in relation to the specific context in which it will (or may) be applied
In the case of working with older people, this unit is recommended (but not required) to be assessed in conjunction with:
CHCAC318A Work effectively with older people
OR
In the case of working with people with disabilities, it is recommended (but not required) to be assessed in conjunction with:
CHCDIS301A Work effectively with people with a disability
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D2562 | CHCICS301A | Provide support to meet personal care needs | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AVC66 | CHCCCS011 | Meet personal support needs | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| J005 | CHC30212 | Certificate III in Aged Care | Qualification |
| D271 | CHC30408 | Certificate III in Disability | Qualification |
| J006 | CHC30312 | Certificate III in Home and Community Care | Qualification |
| J282 | PSP30712 | Certificate III in School Support Services | Qualification |