Elements and Performance Criteria

Treatment plan may include but is not limited to:

treatment/s:
manicure/pedicare
body treatments

treatment routine

products

contra-indications
bacterial, viral or fungal infections
inflamed skin
rashes
blisters/corns/calluses
hammer toes
impetigo
boils/carbuncles
scabies
rashes
lesions
cuts
bruising
sprains
broken bones
adverse effects of previous treatments
outcomes of previous treatments.

Variations to treatment plan may include but are not limited to:
changes in client's physical condition
changes in client requirements.

Principles of reflexology include:
zones of the body
reflex areas
pressure points.

Clients may include but are not limited to:
new or regular clients with routine or special needs.

Products may include but are not limited to:

talc

clays

gels

creams
oils.

Equipment may include but is not limited to:

bowls
foot baths.

Relevant legislation may include but is not limited to:

Federal, State and local health and hygiene regulations

relevant Occupational Health and Safety regulations
industry Codes of Practice.

Workplace policies and procedures may include but are not limited to:
health and hygiene
designated time frame for the performance of the service.

Reflexology relaxation techniques may include but are not limited to:
warm-up massage
thumb walking
finger walking
hook and back up
flex rotation.

Treatment area must include:

feet
hands.

Zones of the body may include:

heart

lung
large intestine
small intestine

stomach

bladder
gall bladder

kidney

liver

pericardium/circulation

spleen/pancreas.

Client feedback may include but is not limited to:

comments

suggestions

enquiries.

Future treatment program may include but is not limited to:

reflexology treatments

complementary treatments.

Aftercare advice may include but is not limited to:
dietary habits
life style
use of homecare products
relaxation techniques.

Adverse effects may include but are not limited to:

increase in urination

increase in bowel movements

disturbed sleep

headache
cold-like symptoms due to detoxification.

Treatment plan may include but is not limited to:

treatment/s:
manicure/pedicare
body treatments

treatment routine

products

contra-indications
bacterial, viral or fungal infections
inflamed skin
rashes
blisters/corns/calluses
hammer toes
impetigo
boils/carbuncles
scabies
rashes
lesions
cuts
bruising
sprains
broken bones
adverse effects of previous treatments
outcomes of previous treatments.

Variations to treatment plan may include but are not limited to:
changes in client's physical condition
changes in client requirements.

Principles of reflexology include:
zones of the body
reflex areas
pressure points.

Clients may include but are not limited to:
new or regular clients with routine or special needs.

Products may include but are not limited to:

talc

clays

gels

creams
oils.

Equipment may include but is not limited to:
bowls
foot baths.

Critical aspects of evidence required to demonstrate competency in this unit
Knowledge of the relationship between muscles and organs to zones of the body in the application of reflexology techniques.
Knowledge and consistent application of reflexology relaxation techniques.
Knowledge and consistent application of Federal, State and local legislation/regulations and of workplace policies and procedures and industry Codes of Practice relevant to the application of reflexology relaxation techniques.
Recognising and managing contra-indications and adverse effects.
Consistently using effective questioning and active listening techniques to consult, reassure and negotiate with clients while maintaining discretion, tact and confidentiality.
Interpreting a treatment plan and making any adjustments required by variations in the client's condition.
Consistently using time effectively and controlling product waste.
Evaluating the application of reflexology relaxation techniques and advising the client on future treatments.
Accurately and legibly recording relevant data.

Context of assessment
For valid and reliable assessment of this unit, competency should be consistently demonstrated over a period of time and observed by the assessor and/or the technical expert working in partnership with the assessor. The technical expert may include the beauty therapist and/or an experienced person at the workplace.
Competency should be demonstrated in a simulated workplace environment in a range of situations which may include client interruptions and involvement in other related activities normally expected in the workplace. For further guidance on the use of an appropriate simulated environment, refer to page 32 of the Assessment Guidelines in this Training Package.

Relationship to other units

In the context of an assessment-only and/or a training delivery and assessment pathway this unit requires an assessment outcome which includes evidence of:

the application of knowledge of skin biology, anatomy and physiology and nutrition as specifically identified in the required knowledge for this unit.
developing a treatment plan.

The following units relate to this unit of competency and have been identified as :

Pre-requisite
WRBCS407A Develop a treatment plan for beauty therapy treatments
Co-requisites
WRBCS305A Apply knowledge of skin biology to beauty treatments
WRBCS408A Apply knowledge of anatomy and physiology to beauty therapy treatments
WRBCS411A Apply knowledge of nutrition to beauty therapy treatments

Method of assessment

The following assessment methods are suggested:


observation of the learner performing a range of tasks in a simulated work environment, over sufficient time to demonstrate his/her handling of a range of contingencies. Tasks may include:

preparing the client for the application of reflexology relaxation techniques
applying reflexology relaxation techniques according to the client's treatment plan
advising on aftercare.
written and/or oral questioning to assess knowledge and understanding of using reflexology relaxation techniques in beauty treatments, including the application of health and hygiene procedures. Questions will be asked in a manner appropriate to the language and literacy level of the learner.
completing workplace documentation relevant to using reflexology relaxation techniques in beauty treatments.
third party reports from experienced beauty professionals in the workplace.
completion of self-paced learning materials, including personal reflection and feedback from trainer/coach/supervisor.

Evidence required for demonstration of consistent performance
For valid and reliable assessment of this unit, evidence should be gathered through a range of methods to indicate consistent performance.
It can be gathered from assessment of the unit of competency alone, through an integrated assessment activity or through a combination of both.
Evidence should be gathered as part of the learning process.

Required skills and knowledge to achieve the performance criteria
Responding to contra-indications and adverse effects.
Identifying and managing changes in the client's condition.
Applying reflexology relaxation techniques appropriate to the client's treatment plan.
Responding to questions and providing information and reassurance to the client throughout the service.
Language, literacy and numeracy skills relevant to the role and workplace requirements.
The provisions of relevant health and hygiene regulations.
The provisions of relevant Occupational Health and Safety regulations.
Workplace policies and procedures in regard to the use of reflexology relaxation techniques.
Factors likely to affect the suitability of the application of reflexology relaxation techniques and the effects and benefits of each step in the routine.
The body systems as listed below and their relationship to zones of the body and the effects of reflexology relaxation techniques.

skeletal and muscular system, including an awareness of postural and skeletal abnormalities, muscle contractibility and motor points, position and action of superficial muscles of the body in relation to body treatments, including:

deltoid, biceps, triceps, brachialis, trapezius, latissimus dorsi, serratus anterior, pectorals, intercostals, rectus abdominous, obliques, gluteals, hamstrings, quadriceps, sartorius, adductors, gastrocnemius, soleus, tibialis anterior
nervous system and its relationship to skin sensations
lymphatic, digestive, respiratory, and circulatory systems and their relationship to skin function including thermoregulation and homeostasis
endocrine and reproductive systems in relationship to hormonal control of the skin.
The categories of reflexology relaxation techniques and reflex points.
The operator's legal and insurance liabilities and responsibilities in regard to services.

Specific resources required for assessment

Relevant documentation, such as:

workplace policy and procedures manuals.
Access to a range of clients with different requirements.
A range of products appropriate to the beauty workplace.
Product labels and sources of product information.
A qualified workplace assessor or assessment team.

Communicating ideas and information
Recommending future treatment program and providing aftercare advice will require communication of ideas and information. (2)

Collecting analysing and organising information
Identifying and managing variations to the treatment plan will require information to be collected, analysed and organised. (2)

Planning and organising activities
Selecting and sequencing reflexology relaxation techniques will require activities to be planned and organised. (2)

Working with others and in teams
Maintaining knowledge of relevant legislation and workplace policies and procedures will require team work. (1)

Using mathematical ideas and techniques
Adjusting length of routine to client's requirements will require the use of mathematical ideas and techniques. (1)

Solving problems
Adapting the length of the routine and reflexology relaxation techniques according to the client's response will require problem solving skills. (2)

Using technology
Recording client data may require the use of technology. (1)