Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Facilities may include:
car parking
child care centres
community centres
educational facilities
meeting places
offices
security facilities
sport and recreation venues.
Relevant people may include:
agents
clients
engineers and technicians
legal representatives
management and colleagues
property owners
technical experts
tenants.
Organisational requirements may be outlined and reflected in:
access and equity principles and practice guidelines
business and performance plans
complaint and dispute resolution procedures
goals, objectives, plans, systems and processes
legal and ethical requirements and codes of practice
mission statements and strategic plans

OHS policies, procedures and programs
policies and procedures in relation to client service
quality and continuous improvement processes and standards
quality assurance and procedure manuals.
Client needs may relate to:
financial performance
organisational culture, structure and value process
organisational industry direction
organisational physical infrastructure
political and social issues
workforce productivity.
Consultative processes may include:
face-to-face meetings
telephone, facsimile and written communication.
Legislative requirements may be outlined and reflected in:
Australian standards
general duty of care to clients
home building requirements
privacy requirements
relevant federal, and state or territory legislation that affects organisational operation, including:
anti-discrimination and diversity
environmental issues
EEO
industrial relations
OHS
relevant industry codes of practice covering the market sector and industry, financial transactions, taxation, environment, construction, land use, native title, zoning, utilities use (water, gas and electricity), and contract or common law
strata, community and company titles
tenancy agreements
trade practices laws and guidelines.
Specialist advice may be sought from:
architects
builders
business consultants
government officials
investment consultants
members of industry associations
planners
real estate agents
solicitors
subcontractors
technical experts
valuers.
Information may include:
capital management plans
company asset documents and registers
conservation plans
depreciation schedules
environmental, energy and safety plans and guidelines
financial documents
landscape planning documents
master planning documents
qualitative and quantitative data
reports and inventories
risk management plans
urban design studies.
Data analysis methods may include:
computer modelling
critical analysis
explorative, descriptive, causative or predictive methods, and may include:
mathematical calculations
probability analysis
problem solving

quantitative and qualitative
time series recognition.
Recommendations may include:
development of plans
disposal of assets
energy efficiency measures
feasibility studies
funding options
improvements to quality of the workspace for employees
information technology
new assets
new building or landscape design
potential for sale, sublease, out-lease or lease termination
refurbishment or fit-out
relocation
security
space use and allocation
waste disposal measures.
Feedback may be obtained from:
clients and colleagues
documentation and reports
questionnaires
regular meetings.
Presented advice may incorporate use of:
company logo or letterhead
graphics and pictures
particular software application
standardised forms
tables and charts.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Overview of assessment
This unit of competency could be assessed through practical demonstration of providing effective advice on the use and design of facilities to meet client needs. Targeted written (including alternative formats where necessary) or verbal questioning to assess the candidate's underpinning knowledge would provide additional supporting evidence of competence. The demonstration and questioning would include collecting evidence of the candidate's knowledge and application of ethical standards and relevant federal, and state or territory legislation and regulations. This assessment may be carried out in a simulated or workplace environment.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
accessing and comparing a range of information and statistical data to determine performance of facilities
establishing effectiveness of facilities, incorporating evaluation feedback from clients, and making recommendations for future use and design
following organisational and legislative procedures when giving advice
identifying client needs through review of documentation and consultation with clients and others
knowledge of organisation's practices, ethical standards and legislative requirements associated with providing effective advice on the use and design of facilities to meet client needs.
Context of and specific resources for assessment
Resource implications for assessment include:
a registered provider of assessment services
assessment materials and tools
candidate special requirements
competency standards
cost and time considerations
suitable assessment venue and equipment
workplace documentation.
Where applicable, physical resources should include equipment modified for people with disabilities.

Access must be provided to appropriate learning and/or assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the language and literacy capacity of the candidate and the work being performed.
Validity and sufficiency of evidence require that:
competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace
where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the person's competence
all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence
where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be current and show that it represents competency demonstrated over a period of time
assessment can be through simulated project-based activity and must include evidence relating to each of the elements in this unit.
In all cases activity and must include evidence relating to each of the where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed.