Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.
Purchaser may include:
new or repeat contacts
external and internal contacts
other businesses or end consumers serviced through business customers or directly
purchasers with routine or special requests
people from a range of social, cultural and ethnic backgrounds and with varying physical and mental abilities.
Business technology may include:
telephone
fax
personal computers or terminals (stand-alone or networked)
scanning, bar coding and pricing equipment
point-of-sale terminals
EFTPOS terminals
software such as:
word processing
databases
spreadsheets
financial
workplace-specific.
Records may be:
electronic
hard copy.
Trading history may be accessed via:
manual files and reports
electronic files and reports
database
external agents.
Payments may be received by:
cash
cheque
direct credit
credit card
EFTPOS card
agreed means.
Business policy and procedures may relate to:
acquisition and sale of products and services
management structure and communication relationships
interaction with customers
debt recovery and financial governance.
Relevant legislation may include:
application of GST
Australian Competition and Consumer Commission provisions
Trade Practices and Fair Trading Acts
privacy legislation.
Customer credit levels may be determined:
by automated or manual means
internally or by external agents
Relevant personnel may vary according to:
context
level of employment
ascribed duties
nature of enquiry
response required.
Payment terms for individual debtors may vary according to:
types of products and services provided
size, type and location of business or debtor
strategic measurement and evaluation outcomes.
Debt recovery processes may include:
electronic or manual forms of contact with the debtor
letters of intent
legal letters
contracted services from debt recovery agencies
alteration to trading terms
legal action
financial remedies.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
consistent application of routine business procedures to check and confirm current credit level and trading terms with customers
ability to identify debtor accounts using standard business technology and systems
completion of written and electronic documents using standard business technology and reporting mechanisms
ability to complete routine processing of debtors
adherence to routine processes to accurately report breaches of customer credit limits and trading terms using standard business technology.
Context of and specific resources for assessment
Assessment must ensure access to:
a real or simulated work environment
access to relevant business technology
relevant documentation, such as:
workplace or sample policy and procedure manuals
financial transaction dockets, slips and invoices
banking deposit forms
workplace or sample documentation in regard to credit approval processes
workplace or sample financial management system
workplace or sample job descriptions and organisational charts
relevant legislation.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of performance in the workplace
a simulated role play
thirdparty reports from a supervisor
customer feedback
written or verbal questioning to assess knowledge and understanding.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.