Unit of competency Outline
Date retreived
23/07/2026 5:37 AM AWST
23/07/2026 5:37 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Work individually or as a team member to achieve organisational goals
Work individually or as a team member to achieve organisational goals
Unit of competency
National Code
ICAW2011B
ICAW2011B
State Code
D0264
D0264
TGA Status
Deleted
Deleted
DTWD Status
Deleted
Deleted
State Implementation and Classification
Approved Date
29/11/2007
Field of Education
120505 - Work Practices Programmes
Original Release Date
29/11/2007
Nominal Hours
20
Description
This unit defines the competency required to work individually and with others in an organisation.The following units are linked and form an appropriate cluster:ICAW2002B Communicate in the workplaceICAS2010B Apply problem solving techniques to routine malfunctionsNo licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Establish own work schedule
- 1.1. Identify work to be completed based on instructions from the appropriate person
- 1.2. Prioritise work according to deadlines and organisational guidelines
- 1.3. Submit completed work to appropriate person for feedback
2. Participate in team structure
- 2.1. Identify the teammembers of a team and the role of each member
- 2.2. Identify the task or problem to be solved
- 2.3. Clarify and document an action plan including tasks and goals to be achieved by the team
- 2.4. Determine team standards for documentation and version control
- 2.5. Monitor progress of team against initial plan and organisationalgoals
- 2.6. Submit documentation to appropriate person for feedback
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Appropriateperson may include:
supervisor
teacher
authorised business representative
team leader
client
Problem refer to:
Refer to routine or non-routine problems that may affect the immediate work environment, particularly in relation to using equipment such as workstations, keyboards, mouse
Tasks may include but are not limited to:
work
activities
function
job
Organisational goals may include but are not limited to:
how and what the organisation wants to achieve in the following areas: work environment, problem solution processes, preventative maintenance and diagnostic policy, roles and technical responsibilities in the IT department, vendor and product service-level support agreements
Team members
May include but are not limited to peers, supervisors, team leaders, managers and other members of the organisation; people from outside the organisation; people from a range of social, cultural or ethnic backgrounds.
May involve aspects such as autonomy and responsibility of the team; responsibility of team members; goals of the team.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Appropriateperson may include:
supervisor
teacher
authorised business representative
team leader
client
Problem refer to:
Refer to routine or non-routine problems that may affect the immediate work environment, particularly in relation to using equipment such as workstations, keyboards, mouse
Tasks may include but are not limited to:
work
activities
function
job
Organisational goals may include but are not limited to:
how and what the organisation wants to achieve in the following areas: work environment, problem solution processes, preventative maintenance and diagnostic policy, roles and technical responsibilities in the IT department, vendor and product service-level support agreements
Team members
May include but are not limited to peers, supervisors, team leaders, managers and other members of the organisation; people from outside the organisation; people from a range of social, cultural or ethnic backgrounds.
May involve aspects such as autonomy and responsibility of the team; responsibility of team members; goals of the team.
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
Assessment must confirm the ability to participate in a team or act individually to meet organisational requirements, and be able to respond to requests and prioritise work schedules to meet organisational guidelines and deadlines.
To demonstrate competency in this unit the learner will require access to:
Organisational goals
Team members
Context of and specific resources for assessment
Working in a team allows a project or piece of work to be completed within a shorter timeframe. Achievement of team goals is a group effort that requires planning and communication skills from all team members.
The breadth, depth and complexity of knowledge and skills in this competency would prepare a person to perform in a range of varied activities or knowledge applications where there is a clearly defined range of contexts in which the choice of actions required is usually clear. There would generally be limited complexity in the range of operations to be applied.
Assessment must ensure:
Performance of a prescribed range of functions involving known routines and procedures and some accountability for the quality of outcomes would be characteristic.
Applications may include some complex or non-routine activities involving individual responsibility or autonomy and/or collaboration with others as part of a group or team.
Method of assessment
The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.
Competency in this unit should be assessed using summative assessment to ensure consistency of performance in a range of contexts. This unit can be assessed either in the workplace or in a simulated environment. However, simulated activities must closely reflect the workplace to enable full demonstration of competency.
Assessment will usually include observation of real or simulated work processes and procedures and/or performance in a project context as well as questioning on underpinning knowledge and skills. The questioning of team members, supervisors, subordinates, peers and clients where appropriate may provide valuable input to the assessment process. The interdependence of units for assessment purposes may vary with the particular project or scenario.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
ICAS2010B Apply problem solving techniques to routine malfunctions
ICAW2002B Communicate in the workplace
An individual demonstrating this competency would be able to:
Demonstrate basic operational knowledge in a moderate range of areas
Apply a defined range of skills
Apply known solutions to a limited range of predictable problems
Perform a range of tasks where choice between a limited range of options is required
Assess and record information from varied sources
Take limited responsibility for own outputs in work and learning
Maintain knowledge of industry products and services
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
Assessment must confirm the ability to participate in a team or act individually to meet organisational requirements, and be able to respond to requests and prioritise work schedules to meet organisational guidelines and deadlines.
To demonstrate competency in this unit the learner will require access to:
Organisational goals
Team members
Context of and specific resources for assessment
Working in a team allows a project or piece of work to be completed within a shorter timeframe. Achievement of team goals is a group effort that requires planning and communication skills from all team members.
The breadth, depth and complexity of knowledge and skills in this competency would prepare a person to perform in a range of varied activities or knowledge applications where there is a clearly defined range of contexts in which the choice of actions required is usually clear. There would generally be limited complexity in the range of operations to be applied.
Assessment must ensure:
Performance of a prescribed range of functions involving known routines and procedures and some accountability for the quality of outcomes would be characteristic.
Applications may include some complex or non-routine activities involving individual responsibility or autonomy and/or collaboration with others as part of a group or team.
Method of assessment
The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.
Competency in this unit should be assessed using summative assessment to ensure consistency of performance in a range of contexts. This unit can be assessed either in the workplace or in a simulated environment. However, simulated activities must closely reflect the workplace to enable full demonstration of competency.
Assessment will usually include observation of real or simulated work processes and procedures and/or performance in a project context as well as questioning on underpinning knowledge and skills. The questioning of team members, supervisors, subordinates, peers and clients where appropriate may provide valuable input to the assessment process. The interdependence of units for assessment purposes may vary with the particular project or scenario.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
ICAS2010B Apply problem solving techniques to routine malfunctions
ICAW2002B Communicate in the workplace
An individual demonstrating this competency would be able to:
Demonstrate basic operational knowledge in a moderate range of areas
Apply a defined range of skills
Apply known solutions to a limited range of predictable problems
Perform a range of tasks where choice between a limited range of options is required
Assess and record information from varied sources
Take limited responsibility for own outputs in work and learning
Maintain knowledge of industry products and services
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| C8865 | ICAW2011A | Work individually or as a team member to achieve organisational goals | Unit of competency |
