Elements and Performance Criteria

Abandoned goods relates to:
Those items remaining on an organisational property after either tenancy termination of abandonment of property

Housing assets may include:
Rental properties directly managed by the organisation
Property in which organisation is located

Repairs and maintenance will include:
Minor repairs as a result of accident or wear and tear
Emergency maintenance, in a manner consistent with tenancy legislation

Routine maintenance

Major repairs

Critical aspects of assessment:
Debt recovery action as per organisational guidelines
Application of repairs and maintenance in a manner consistent with both the policies of the organisation and the relevant residential tenancy legislation
A planned approach to housing asset management
Working cooperatively with tenants and contractors to achieve effective outcome

Essential knowledge:
The principles of housing asset management
Organisational policy
The key elements of a planned maintenance program
The relevant sections of residential tenancy legislation in relation to repairs and maintenance

Evidence may be required of skill in:
Mediation and conflict resolution
Effective interpersonal communication skills
Planning and coordination of complex processes

Resource implications:
Access to a workplace, or realistic simulated workplace setting where assessment can be conducted

Consistency in performance:
Assessment may be on one occasion but must include a variety of repair and maintenance situations

Context of assessment:
This unit should be assessed within the workplace or in an appropriate simulation