Unit of competency Outline

Date retreived
22/07/2026 10:31 AM AWST

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Maintain quality system and continuous improvement processes within work or functional area

Maintain quality system and continuous improvement processes within work or functional area

Unit of competency
National Code
MSL936001
State Code
AWO39
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
01/03/2016
View on TGA
State Implementation and Classification
Approved Date
16/08/2016
Field of Education
080317 - Quality Management
Original Release Date
16/08/2016
Nominal Hours
40
Description
This unit of competency covers responsibility for the day-to-day operation of the work or functional area and ensuring that quality system requirements are met and continuous improvements are initiated. This unit of competency is applicable to senior technical officers and laboratory supervisors working in all industry sectors. Quality audits and evaluations for the work area may be undertaken as an individual or as part of a team under broad direction from scientists/medical staff/engineers. While no specific licensing or certification requirements apply to this unit at the time of publication, laboratory operations are governed by relevant legislation, regulations and/or external accreditation requirements. Local requirements should be checked.
Notes
Elements and Performance Criteria
1 Develop and maintain quality framework within work area
  • 1.1 Distribute and explain information about the workplace's quality system to personnel
  • 1.2 Encourage personnel to participate in improvement processes and to assume responsibility for quality outputs
  • 1.3 Allocate responsibilities for quality within work area in accordance with quality system
  • 1.4 Provide coaching and mentoring to ensure that personnel are able to meet their responsibilities and quality requirements
2 Maintain quality documentation
  • 2.1 Identify required quality documentation, including records of improvement plans and initiatives
  • 2.2 Prepare and maintain quality documentation and keep accurate data records
  • 2.3 Maintain document control system for work area
  • 2.4 Contribute to the development and revision of quality manuals and work instructions for the work area
  • 2.5 Develop and implement inspection and test plans for quality controlled products
3 Provide training in quality systems and improvement processes
  • 3.1 Analyse roles, duties and current competency of relevant personnel
  • 3.2 Identify training needs in relation to quality system and continuous improvement processes
  • 3.3 Identify opportunities for skills development and/or training programs to meet needs
  • 3.4 Initiate and monitor training and skills development programs
  • 3.5 Maintain accurate training records
4 Optimise and report performance
  • 4.1 Review performance outcomes to identify ways in which planning and operations could be improved
  • 4.2 Enhance customer service through the use of quality improvement techniques and processes
  • 4.3 Adjust plans and communicate these to personnel involved in their development and implementation
5 Evaluate relevant components of quality system
  • 5.1 Undertake regular audits of components of the quality system that relate to the work area
  • 5.2 Implement improvements in the quality system in accordance with own level of responsibility and workplace procedures
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