Unit of competency Outline

Date retreived
22/07/2026 4:59 AM AWST

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Manage operations

Manage operations

Unit of competency
National Code
PSPBORD601A
State Code
C8083
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
3.00
Current Release Date
01/11/2012
State Implementation and Classification
Approved Date
07/07/2014
Field of Education
099905 - Security Services
Original Release Date
07/07/2014
Nominal Hours
50
Description
This unit covers the skills and knowledge required to lead, manage and command operations within a compliance/law enforcement operational environment (refer to Range Statement for definition). It includes identifying the need for an operation, preparing and planning for the operation chief's role in the operation, communicating the concept of the operation to operation commanders, conducting operations and contributing to post operation processes.In practice, managing operations overlaps with other generalist and specialist public sector work activities such as managing compliance with legislation, managing diversity, managing risk, directing project activities, managing resources, etc.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication
Notes
Elements and Performance Criteria
1. Identify the need for an operation
  • 1.1 The nature of the problem is identified.
  • 1.2 All known and relevant information is gathered.
  • 1.3 Risks are analysed against regional risk treatment plans and work area plans.
  • 1.4 The risk is prioritised.
  • 1.5 A broad commitment to the allocation of resources is made in accordance with organisational procedures.
2. Prepare and plan for the operation chief's role in the operation
  • 2.1 Tasks relevant to the operation are identified and clarified with stakeholders.
  • 2.2 Warning order is issued to operation commander/s in accordance with organisational procedures.
  • 2.3 All relevant information is gathered including that gained from a plannedreconnaissance, when required.
  • 2.4 The operation is planned using operational command principles and the appreciation process.
  • 2.5 Concept is agreed to and, where appropriate, endorsed by stakeholders.
3. Communicate the concept of operation to operation commander/s
  • 3.1 Written concept is produced in the operational command format.
  • 3.2 Advice and guidance is provided to the operation commander/s in accordance with standing operating procedures.
4. Conduct operations
  • 4.1 Resources are provided for the area of operations according to the concept.
  • 4.2 The operation is maintained under command and control for the duration of the operation.
  • 4.3 Situation and resources are monitored to ensure attainment of the mission.
  • 4.4 Situational and resource changes are responded to by redeploying resources to achieve the operation's intent.
5. Contribute to post operation processes
  • 5.1 Contributions are made to the operationaldebrief in accordance with standing operating procedures.
  • 5.2 Recommendations are raised in the appropriate forum for discussion regarding implementation.
  • 5.3 Recommendations are distributed to appropriate areas in the regions and central office.
The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here.
The operational environment:
occurs when a need is identified to manage a specific situation or piece of intelligence to achieve a short-term defined objective with a structure different to the day-to-day structure
is an amalgam of six factors:
geographical location
transport mode
transaction (can sometimes be the transport mode, for example, small craft)
hours of operation
the human element, the officers; suspects; and persons who work, reside or visit in the environment
the situation or intelligence
is different to the day-to-day environment because of amongst other things:
fluid circumstances
different sense of urgency
different or extended hours of operation
increased need for coordination of resources
more scope for initiative
scope for individual action
joint agency activity
Identifying the nature of the problem includes:
assessing the quality of the intelligence
considering competing priorities
determining the availability of resources (assets, officers, equipment)
assessing the likelihood of success
determining other law enforcement agency involvement
considering who will command the operation
considering any special administrative arrangements
considering any requirements or limitations to the operation
deciding what one wants to achieve by conducting the operation (intent)
Tasks may include:
all probable activities included in a warning order from an operation chief
all activities required to be considered as part of the appreciation process
all activities that need to be included in a warning order to operation commanders
Stakeholders may include:
Minister/s
regional executive
regional management
central office divisional or branch executive
central office executive
corporate communications
intelligence
other agency representatives (including liaison officers, managers, executive)
operation commander/s
Warning orders are issued to operation commanders and must contain the following information:
an outline of the situation
probable tasks
earliest movement times or degree of notice to move
time and place for orders group
any special administrative arrangements
Planned reconnaissance can be conducted by the following methods:
long-range from outside the area of operations
short-range from within the area of operations
land, by foot
land, by vehicle
marine
aerial
a combination of the above
A planned reconnaissance requires consideration of:
all available information about the situation
what has to be looked for
where the area of operation can be seen from
the amount of time available
the need for security
Principles of operational command include:
principles of organisation:
unity of command
departmentalisation
span of control
scalar principle
exception principle
delegation
principles of operations:
maintenance of the mission
maintenance of morale
assertive action
security
economy of effort
flexibility
cooperation
surprise
administration
principles of planning:
selection and maintenance of the aim
simplicity
cooperation
economy
flexibility
foresight
security
The appreciation process includes:
an analysis of the situation
determining the aim of the situation
identifying information relevant to the aim
examining and evaluating all significant factors in the situation
constructing a deductive argument
identifying and analysing possible courses of action
selecting the best course of action based on this analysis
producing a workable plan
The concept must demonstrate consideration of:
the intent of the operation
agency, operational, environmental and legal limits
the creation of an appropriate security environment
human resource competency and availability
morale maintenance
the physical limits of resources
effective and efficient use of financial and other resources
the appropriate use of attachments and other agency resources
reporting procedures to senior officers for routine and significant outcomes
appropriate interaction with the media
links to branch/divisional/corporate objectives
links to work area and risk treatment plans
Written concept in the operational command format means:
that it is based on the operation chief's appreciation, and the format used is:
outline of situation
operation chief's intent
operation chief's requirements
resource details
coordinating instructions
special administrative arrangements
Advice and guidance may include:
clarification of operation chief's requirements
resource issues, requirements and availability
clarification of intelligence, issues, facts or inferences
other agency issues, requirements and availability
joint agency agreement requirements
Provision of resources involves but is not limited to the following:
establishing communication networks
establishing a headquarters or command post
establishing an information and intelligence network
establishing an appropriate security environment
creating an environment for enhancement of the morale for the force members
Area of operations is defined as:
the geographical or physical area of authority of the commander/s as prescribed by the operation chief
Mission is defined as:
a statement made in two parts:
a task derived from the argument made during the appreciation
a purpose statement taken from the higher commander's intent or purpose
Command is defined as:
the authority vested in an individual for the direction, coordination and control of resources
Control is defined as:
the means by which a commander exercises command, with clear and concise orders through:
staff in a headquarters or command post
a reliable communication system
well-tried standing operating procedures
Redeploying resources will require:
assessment of the changes and consideration of the relevant factors
making an informed decision
adjusting the plan
adjusting orders
re-allocating resources as required
re-issuing orders as required
The operation chief's intent is:
also known as the intent of the operation
defined as:
the desired outcome of the operation expressed in terms of the end state of the offenders and/or goods
The operational debrief should involve:
all levels of command plus identified key stakeholders
The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole. It must be read in conjunction with the Unit descriptor, Performance Criteria, the Range Statement and the Assessment Guidelines for the Public Sector Training Package.
Units to be assessed together
Pre-requisite units that must be achieved prior to this unit:Nil
Co-requisite units that must be assessed with this unit:Nil
Co-assessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include, but are not limited to:
PSPETHC601B Maintain and enhance confidence in public service
PSPGOV606A Prepare high-level/sensitive written materials
PSPLEGN601B Manage compliance with legislation in the public sector
PSPMNGT602B Manage resources
PSPMNGT605B Manage diversity
PSPMNGT608B Manage risk
PSPPM601B Direct complex project activities
PSPPOL603A Manage policy implementation
PSPREG601B Manage regulatory compliance
Overview of evidence requirements
In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:
the knowledge requirements of this unit
the skill requirements of this unit
application of the Employability Skills as they relate to this unit (see Employability Summaries in Qualifications Framework)
managing operations in a range of (2 or more) contexts (or occasions, over time)
Resources required to carry out assessment
These resources include:
legislation, regulations, policies, standing operating procedures and protocols relating to managing operations
case studies and workplace scenarios to capture the range of situations likely to be encountered when managing operations in a range of (2 or more) contexts (or occasions, over time)
Where and how to assess evidence
Valid assessment of this unit requires:
a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when managing operations, including coping with difficulties, irregularities and breakdowns in routine
managing operations in a range of (2 or more) contexts (or occasions, over time)
Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:
people with disabilities
people from culturally and linguistically diverse backgrounds
Aboriginal and Torres Strait Islander people
women
young people
older people
people in rural and remote locations
Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of:
demonstration
observation
questioning
scenarios
simulation or role plays
authenticated evidence from the workplace training courses
For consistency of assessment
Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments
Replaced By
State Code National Code Title Type
AWW44 PSPBDR015 Manage operations Unit of competency
State Code National Code Title Type
J323 PSP60112 Advanced Diploma of Government Qualification
C770 PSP60104 Advanced Diploma of Government Qualification