Unit of competency Outline

Date retreived
23/07/2026 6:42 PM AWST

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Determine and action network problems

Determine and action network problems

Unit of competency
National Code
ICTNWK308
State Code
OBT81
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
21/07/2020
View on TGA
State Implementation and Classification
Approved Date
15/01/2021
Field of Education
020113 - Networks And Communications
Original Release Date
15/01/2021
Nominal Hours
30
Description
This unit describes the skills and knowledge required to identify, document and provide solutions to network related problems in the context of the technical environment.It applies to individuals involved in frontline technical support, who maintain network continuity by isolating and rectifying network problems as they arise.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Prepare to action network problems
  • 1.1 Identify organisational policies and procedures to document user reported network problems
  • 1.2 Determine network problem reported by organisational users
  • 1.3 Document reported network problem according to organisational policies and procedures
2. Determine service level requirements and agreements
  • 2.1 Determine existing third-party insurance policies and existing coverage
  • 2.2 Determine existing maintenance and technical support agreements
  • 2.3 Verify scope and coverage of maintenance and technical support agreements according to organisational requirements
3. Carry out maintenance support
  • 3.1 Diagnose and confirm scope of identified problem according to task requirements
  • 3.2 Determine solution to identified problem, including hardware and software components and action required
  • 3.3 Obtain required hardware and software components
  • 3.4 Carry out required resolution maintenance according to task requirements
4. Prepare and submit maintenance report
  • 4.1 Refer unresolved maintenance requirements to higher level service area
  • 4.2 Prepare maintenance report according to support agreements and organisational requirements
  • 4.3 Submit maintenance report to required personnel
No information
No information
Replaces
State Code National Code Title Type
AUP58 ICTNWK302 Determine and action network problems Unit of competency