Unit of competency Outline
Date retreived
22/07/2026 7:53 PM AWST
22/07/2026 7:53 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Support young people in crisis
Support young people in crisis
Unit of competency
National Code
CHCYTH404D
CHCYTH404D
State Code
D2741
D2741
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
18/03/2010
Field of Education
090501 - Social Work
Original Release Date
18/03/2010
Nominal Hours
40
Description
DescriptorThis unit describes the knowledge and skills required to implement risk management strategies in crisis situation
Notes
Elements and Performance Criteria
1. Implement risk minimisation strategies
- 1.1 Establish a framework for dealing with potential crisis situations
- 1.2 Undertake timely risk assessment of potential crisis situation, with due consideration for the safety of young people and others
- 1.3 Identify, assess and implement a variety of possible strategies to minimise risk in accordance with organisation procedures
- 1.4 Identify appropriate sources and strategies for accessing support and act on as required
- 1.5 Call for further assistance without delay, where it is required
2. Maintain a safe environment for young people
- 2.1 Identify and routinely implement organisation's policies, procedures and practices designed to maximise physical and emotional safety of young person
- 2.2 Maintain healthy and safe environment to minimise potential for harm
- 2.3 Respond to incidents to safeguard young people
- 2.4 Initiate appropriate post critical activities to assist young people and provide routinely
- 2.5 Ensure all legislative and ethical requirements are met by self and those who supervise
RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Young people will include:
Individual young people who are users of the services of the organisation
Individual young people referred to the organisation
Young people who are involuntary or voluntary users of the service of the organisation
Young people who fall in the specific target group of the organisation
Crisis situations may include:
Threatened suicide
Drug overdose
Domestic violence
Abusive situations
Self-harm
Serious indictable offences homelessness
Death
Verbal abuse
Mental health issues
Depression
Separate homelessness
Possible strategies to minimise risk may include:
Counselling
Restraining
Diversion
Segregation
Employing communication skills
Seeking assistance
Seeking emergency assistance
Strategies for crisis/emergency action may include:
Actions undertaken and managed by the young person
Actions taken by the worker on behalf of the young person
Joint action
Referral to other agencies or services
Referrals to group/peer support
Short and long term
Referral to supervisor/colleagues
Assistance will include:
From own organisation
From another organisations
Government and non-government
Youth specific organisations
Generic community services organisation
Emergency services organisations
Organisation's policies and procedures will include:
Emergencies
Occupational health and safety (OHS)
Referrals
Reporting
Recording
Accountability
Code of conduct
Legislative, statutory obligations
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Young people will include:
Individual young people who are users of the services of the organisation
Individual young people referred to the organisation
Young people who are involuntary or voluntary users of the service of the organisation
Young people who fall in the specific target group of the organisation
Crisis situations may include:
Threatened suicide
Drug overdose
Domestic violence
Abusive situations
Self-harm
Serious indictable offences homelessness
Death
Verbal abuse
Mental health issues
Depression
Separate homelessness
Possible strategies to minimise risk may include:
Counselling
Restraining
Diversion
Segregation
Employing communication skills
Seeking assistance
Seeking emergency assistance
Strategies for crisis/emergency action may include:
Actions undertaken and managed by the young person
Actions taken by the worker on behalf of the young person
Joint action
Referral to other agencies or services
Referrals to group/peer support
Short and long term
Referral to supervisor/colleagues
Assistance will include:
From own organisation
From another organisations
Government and non-government
Youth specific organisations
Generic community services organisation
Emergency services organisations
Organisation's policies and procedures will include:
Emergencies
Occupational health and safety (OHS)
Referrals
Reporting
Recording
Accountability
Code of conduct
Legislative, statutory obligations
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit is best assessed in the workplace or in a simulated workplace under the normal range of conditions
Competency is demonstrated in assisting young people in crisis situations for at least one type of crisis situation taking account of the organisation policies and procedures designed to maximise safety
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resource requirements for assessment of this unit include access to:
a workplace or an accurately simulated environment where assessment may take place
Method of assessment:
In cases where the learner does not have the opportunity to cover all relevant aspects in the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on 'What if?' scenarios
Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on Essential knowledge and skills and consideration of required attitudes
Where performance is not directly observed and/or is required to be demonstrated over a 'period of time' and/or in a 'number of locations', any evidence should be authenticated by colleagues, supervisors, clients or other appropriate persons
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit is best assessed in the workplace or in a simulated workplace under the normal range of conditions
Competency is demonstrated in assisting young people in crisis situations for at least one type of crisis situation taking account of the organisation policies and procedures designed to maximise safety
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resource requirements for assessment of this unit include access to:
a workplace or an accurately simulated environment where assessment may take place
Method of assessment:
In cases where the learner does not have the opportunity to cover all relevant aspects in the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on 'What if?' scenarios
Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on Essential knowledge and skills and consideration of required attitudes
Where performance is not directly observed and/or is required to be demonstrated over a 'period of time' and/or in a 'number of locations', any evidence should be authenticated by colleagues, supervisors, clients or other appropriate persons
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| S3288 | CHCYTH4C | Support young people in crisis | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| WD015 | CHCYTH404E | Support young people in crisis | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| D295 | CHC41808 | Certificate IV in Youth Work | Qualification |