Unit of competency Outline
Date retreived
22/07/2026 6:45 PM AWST
22/07/2026 6:45 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Coordinate service to patients in residential care settings
Coordinate service to patients in residential care settings
Unit of competency
National Code
SIRCDIS408
SIRCDIS408
State Code
WD891
WD891
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
12/11/2012
Field of Education
060501 - Pharmacy
Original Release Date
12/11/2012
Nominal Hours
25
Description
This unit describes the performance outcomes, skills and knowledge required to maintain relationships with residential care providers to provide an ongoing service and supply of prescription medications and other pharmacy products to their residents.The unit covers coordinating the ongoing supply of Pharmacy Medicines (S2), Pharmacist Only Medicines (S3) and unscheduled medicines and products to meet residents’ needs. It requires complying with trading terms and servicing key provider contacts to maintain timely, quality service.
Notes
Elements and Performance Criteria
1. Maintain close contact with residential care providers.
- 1.1.Confirm relevant contact personnel for each residential care provider.
- 1.2.Act as a contact person to coordinate overall pharmacy service to residential care facility customer.
- 1.3.Initiate regular contact to improve service efficiency.
2. Identify and respond to residential provider service requirements.
- 2.1.Consult relevant customer contacts to review specific residential care provider ordering needs.
- 2.2.Outline and confirm trading terms for residential care customer.
- 2.3.Confirm pricing policy and procedures.
3. Maintain services to residential care facilities.
- 3.1.Receive pharmacy notifications when residents are admitted or re-admitted to the care facility.
- 3.2.Negotiate and coordinate arrangements for receiving and filling regular residential facility orders.
- 3.3.Follow pharmacy procedures to assist pharmacist to regularly review patients’ medicines and ensure reconciliation with each patients’ medication chart.
- 3.4.Follow pharmacy procedures for supply of stock medicines to residential care facilities and to maintain a stock control system.
- 3.5.Assist pharmacist to monitor adverse drug reactions (ADR), adverse drug events (ADE) and therapeutic drug monitoring (TDM) where requested.
- 3.6.Coordinate delivery schedule, including emergency deliveries and persons authorised to receive the delivery.
- 3.7.Negotiate a system to notify the pharmacy of all changes in individual patient medication regimens in a timely manner.
- 3.8.Liaise with the director of nursing in the residential care facility or other nominated person to identify information and education needs.
4. Perform relevant administrative tasks.
- 4.1.Maintain an accurate, complete and comprehensive record of medicines for each resident.
- 4.2.Maintain and follow the pharmacy system for recording and reportingmedication-related incidents.
- 4.3.Ensure pharmacy maintains a current contract with appropriate references for each facility serviced.
- 4.4.Follow pharmacy timelines and procedures to input data, raise and forward invoices, and reconcile payments received.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Pharmacy system for recording and reporting medication-related incidentsmay include:
incident register with:
the following mandated fields:
date
incident
recorded by
action needed
actioned by
date resolved
the following optional fields:
incident report number
additional information
incident report, including:
pharmacy name
report number
date and time of report
date and time of incident
individual’s details, if required for follow-up
nature of incident
specific action taken
follow-up required
report distribution information.
Appropriate referencesmay include:
arrangements for change of contract to another service provider
provision of:
education
services
stock control
storage
requirements for improving medication-related services
roles and responsibilities of the residential care facility and the pharmacy.
Pharmacy system for recording and reporting medication-related incidentsmay include:
incident register with:
the following mandated fields:
date
incident
recorded by
action needed
actioned by
date resolved
the following optional fields:
incident report number
additional information
incident report, including:
pharmacy name
report number
date and time of report
date and time of incident
individual’s details, if required for follow-up
nature of incident
specific action taken
follow-up required
report distribution information.
Appropriate referencesmay include:
arrangements for change of contract to another service provider
provision of:
education
services
stock control
storage
requirements for improving medication-related services
roles and responsibilities of the residential care facility and the pharmacy.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
act as a contact person to coordinate quality pharmacy services to residential care facility customers
negotiate with the pharmacist and relevant pharmacy staff and coordinate the receipt of orders and timely supply of medicines to residential care customers
perform administrative tasks to maintain dispensary information relating to residential care facility services
prepare invoices and reconcile payments received from residential care customers
coordinate and schedule regular and emergency deliveries to residential care facilities.
Context of and specific resources for assessment
Assessment must ensure that competency is:
consistently demonstrated over a period of time and observed by the assessor or the technical expert working in partnership with the assessor as described in the assessment
demonstrated in a real workplace environment that meets Pharmacy Board of Australia and relevant industry standards for dispensary operations, which may include interruptions and involvement in other related activities normally expected in the pharmacy dispensary area.
Assessment must ensure access to:
a range of residential care facilities with contractual arrangements for the supply of medicines to patients
dispensary technology and software
relevant pharmacy systems and procedures.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of the learner:
performing a range of coordination tasks over sufficient time to demonstrate handling of a range of contingencies
using the dispensary technology to service residential care facilities
written or oral questions appropriate to the language and literacy level of the learner to test relevant underpinning knowledge
review of portfolios of evidence and third-party workplace reports.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector and job role is recommended.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
act as a contact person to coordinate quality pharmacy services to residential care facility customers
negotiate with the pharmacist and relevant pharmacy staff and coordinate the receipt of orders and timely supply of medicines to residential care customers
perform administrative tasks to maintain dispensary information relating to residential care facility services
prepare invoices and reconcile payments received from residential care customers
coordinate and schedule regular and emergency deliveries to residential care facilities.
Context of and specific resources for assessment
Assessment must ensure that competency is:
consistently demonstrated over a period of time and observed by the assessor or the technical expert working in partnership with the assessor as described in the assessment
demonstrated in a real workplace environment that meets Pharmacy Board of Australia and relevant industry standards for dispensary operations, which may include interruptions and involvement in other related activities normally expected in the pharmacy dispensary area.
Assessment must ensure access to:
a range of residential care facilities with contractual arrangements for the supply of medicines to patients
dispensary technology and software
relevant pharmacy systems and procedures.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of the learner:
performing a range of coordination tasks over sufficient time to demonstrate handling of a range of contingencies
using the dispensary technology to service residential care facilities
written or oral questions appropriate to the language and literacy level of the learner to test relevant underpinning knowledge
review of portfolios of evidence and third-party workplace reports.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector and job role is recommended.
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWX78 | SIRCDIS008 | Coordinate service to residential care facilities | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| J149 | SIR40112 | Certificate IV in Community Pharmacy | Qualification |