Unit of competency Outline

Date retreived
22/07/2026 4:48 AM AWST

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Greet and prepare clients for salon services

Greet and prepare clients for salon services

Unit of competency
National Code
SHBXCCS009
State Code
ODQ92
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
16/12/2021
View on TGA
State Implementation and Classification
Approved Date
12/04/2022
Field of Education
120301 - Social And Interpersonal Skills Programmes
Original Release Date
12/04/2022
Nominal Hours
10
Description
This unit describes the performance outcomes, skills and knowledge required to meet, greet and prepare clients for a range of beauty treatments, hairdressing or barbering services.This unit applies to assistants who work in beauty, hairdressing or barber salons under close supervision and with guidance from more experienced or senior operators. They use little judgement and follow procedures and instructions specified by the senior who will manage the client service.The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Welcome arriving clients.
  • 1.1. Welcome client promptly, warmly and by name, if known, according to organisational procedures.
  • 1.2. Focus attention completely on the client.
  • 1.3. Advise client of waiting time for commencement of service.
  • 1.4. Make client comfortable and offer beverages and reading material.
  • 1.5. Notify senior operator of clients' arrival.
2. Prepare clients for senior operators.
  • 2.1. Show client to relevant service area and ensure client is safely and comfortably seated.
  • 2.2. Advise client that senior operator will consult prior to service.
  • 2.3. Confirm, with senior operator, service to be provided.
  • 2.4. Select and apply clean wraps and towels of suitable size for client and to suit planned service.
  • 2.5. Check client comfort and offer additional beverages and reading material.
No information
No information
Replaces
State Code National Code Title Type
AWY02 SHBXCCS003 Greet and prepare clients for salon services Unit of competency
State Code National Code Title Type
BHJ8 SHB30121 Certificate III in Beauty Services Qualification