Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Client requirements mayinclude:
swimming pool and spa:
accessories
chemicals
components:
installation
maintenance
repair
servicing and repair
technical information and advice
water testing.
Appropriate sources may include:
catalogues
conferences
industry associations
industry publications:
electronic
print
product and service suppliers
professional organisations
technical experts
trade associations
trade exhibitions
tradespeople.
Factors that may influence estimated cost may include:
availability
changes in product and service specifications
changes in professional fees
date of order or purchase
delays in supply
foreign exchange movements
guarantees
insurance
labour costs
product changes and upgrades
service changes and upgrades
source of supply
taxes and charges
transport and handling costs.
Limitations may include:
availability of products and services
exclusions
factors that may be subject to change, such as:
installation charges
prices
product and service features
product and service performance
product and service back-up and support
rebates and other support programs
specialist advice on products and services that may be required
supply time for products and services
fees, taxes and levies
inclusions.
Effective communication strategies may include:
active listening
being non-judgemental
exploring problems
expressing an individual perspective
providing sufficient time for questions and responses
providing summarising and reflective responses in conflict situations
using appropriate words, behaviour, posture and tone
using clarifying and summarising questions
using clear and concise language
using culturally appropriate communication
using plain English
using verbal and non-verbal communication.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
This unit of competency could be assessed by preparing and presenting to a client a written estimate of the cost for the supply of swimming pool and spa products and services.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
In particular, the person should demonstrate the ability to:
confirm customer requirements and identify specifications for required product or service
research information on the cost of swimming pool and spa products and services
prepare an estimate of the cost of swimming pool and spa products and services
present and explain the estimated cost to clients.
Context of and specific resources for assessment
Assessment of essential underpinning knowledge may be conducted in an off-site context and is to comply with relevant regulatory and Australian standards’ requirements.
Resource implications for assessment include:
relevant codes, standards and government regulations
technology suitable for generating reports
technical reference library with current publications on:
procedures for determining cost of swimming pool and spa products and services
swimming pool and spa products and services.
Method of assessment
Assessment methods must:
satisfy the endorsed Assessment Guidelines of the Property Services Training Package
include direct observation of tasks in real or simulated work conditions, with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application
reinforce the integration of employability skills with workplace tasks and job roles
confirm that competency is verified and able to be transferred to other circumstances and environments.
Guidance information for assessment
This unit could be assessed on its own or in combination with other units relevant to the job function.
Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Assessment processes and techniques should, as far as is practical, take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed.