Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
The business unit may be:
a complete small business enterprise
a unit within a larger organisation, within the warehousing, storage, transport, and logistics industries
This unit requires the application of:
system management processes to ensure business objectives are achieved
Customers may be:
internal or external
Operations may be conducted:
by day or night
any weather conditions
The workplace environment may involve:
twenty-four hour operation
single and multi-site locations
large, medium and small workplaces
Services, products, risks, work systems and requirements:
potentially vary in different sections of the workplace
Consultative processes may involve:
employees, supervisors and managers
customers and suppliers
relevant authorities, government departments and institutions
representatives of other enterprises and organisations with an interest in the business activities of the unit/organisation
industrial relations and OH&S specialists
other professional or technical staff
Communications systems may involve:
fixed and mobile telephone
radio
fax
email
electronic data transfer of information
mail and internal memo
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures
enterprise procedures
organisational procedures
established procedures
Documentation/records may include:
Australian codes of practice and regulations relevant to business unit operations
business policies and operating procedures
operations manuals, job specifications and procedures and induction documentation
supplier and/or client instructions
relevant Australian Standards, criteria and certification requirements
communications technology equipment and oral, aural or signed communications
quality assurance standards and procedures
emergency procedures
relevant competency standards and training materials
QA plans, data and document control
conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:
regulations and codes of practice relevant to business unit operations
relevant codes and regulations for the carriage and storage of hazardous substances and dangerous goods, where applicable
relevant Australian Standards and certification requirements
relevant trade practices legislation
relevant state/territory OH&S legislation
relevant state/territory environmental protection legislation
relevant workplace relations legislation
relevant workers compensation legislation
equal opportunity, equal employment opportunity and affirmative action legislation

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:
the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement
Context of and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Resources for assessment include:
a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace
In both real and simulated environments, access is required to:
relevant and appropriate materials and equipment, and
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through activities in an appropriately simulated environment, and/or
in an appropriate range of situations in the workplace