Unit of competency Outline

Date retreived
23/07/2026 4:58 AM AWST

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Contribute to the continuous improvement of mental health services for consumers and carers

Contribute to the continuous improvement of mental health services for consumers and carers

Unit of competency
National Code
CHCPWK002
State Code
AVB42
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
06/08/2015
View on TGA
State Implementation and Classification
Approved Date
22/01/2016
Field of Education
080317 - Quality Management
Original Release Date
22/01/2016
Nominal Hours
40
Description
This unit describes the skills and knowledge required to gather information and contribute to the continuous improvement of services for consumers and carers. This unit applies to peer work with individuals affected by a mental illness in a range of work contexts.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Notes
Elements and Performance Criteria
1. Identify areas for service improvement
  • 1.1 Gather and review information from consumers and/or carers about their satisfaction with, and access to, existing services
  • 1.2 Gather and review feedback from consumers and carers on the effectiveness of services provided and areas for improvement
  • 1.3 Consult with stakeholders to identify available service options, service gaps and any access issues
  • 1.4 Consult with stakeholders to identify culturally appropriate systems and services
  • 1.5 Maintain data collection according to organisation policy and procedures
2. Contribute to service improvements
  • 2.1 Collect and provide consumer and carer feedback about service provision to facilitate improvement to services
  • 2.2 Compile and provide relevant information about possible improvements to services
  • 2.3 Promote the development of linkages and coordination between service providers
  • 2.4 Participate in the development of new systems and processes that promote continuity of care
  • 2.5 Promote service delivery that is visible, accessible and culturally relevant
  • 2.6 Respond appropriately to indications of neglect or abuse in service delivery
3. Participate in activities that support the development of the peer workforce
  • 3.1 Maintain knowledge of research on current trends and resources as they relate to the peer workforce
  • 3.2 Engage in professional development activities to improve own practice
  • 3.3 Establish communication and information sharing processes between service providers
  • 3.4 Establish and maintain connections with consumer and carer networks and/or organisations
  • 3.5 Promote effective systems to support the ongoing development of a peer work force
4. Contribute to service review and evaluation
  • 4.1 Support consumer and carer initiatives
  • 4.2 Identify methods of evaluation and research that are consumer and carer friendly
  • 4.3 Undertake self-reflection and self-evaluation to assess own practice against identified agency objectives or code of ethics, using a range of valid evidence
No information
No information
State Code National Code Title Type
AWL6 CHC43515 Certificate IV in Mental Health Peer Work Qualification