Unit of competency Outline
Date retreived
22/07/2026 8:17 PM AWST
22/07/2026 8:17 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Manage emergency operations
Manage emergency operations
Unit of competency
National Code
PUASES011A
PUASES011A
State Code
AVL14
AVL14
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
Field of Education
080399 - Business And Management, N.e.c.
Original Release Date
Nominal Hours
70
Description
This unit covers the competency required to manage emergency operations, usually within a single agency command context.This unit replaces PUASES006B Manage emergency operations.
Notes
Elements and Performance Criteria
1. Prepare for operations
- 1.1 Operational information is obtained and hazards are identified to permit accurate assessment of the problem
- 1.2 Operational plans are activated in accordance with local emergency management practices and procedures
- 1.3 Operations centre is activated and confirmed as ready for use
- 1.4 Operations centre staff recall system is activated
2. Manage an operations centre
- 2.1 Operations centre tasks are allocated, staff rosters are confirmed and briefings are conducted in accordance with operational plans
- 2.2 Internal and external liaison networks are activated and maintained to ensure effective communication
- 2.3 Operations centre staff work is supervised to ensure it meets relevant occupational health and safety (OH&S) and other regulatory requirements
- 2.4 Physical and financial resources are managed in accordance with organisational policies and procedures
- 2.5 Operation centre staff are tasked to collect and collate operational information using standard operational procedures (SOPs)
3. Manage operational information
- 3.1 Information flow is managed in accordance with SOPs
- 3.2 Operational information is analysed to modify and update plans and prioritise tasks in accordance with operational plans and policies
- 3.3 Regular and timely situation reports are raised and distributed in accordance with organisational standards
- 3.4 Media liaison is managed in line with operational objectives
- 3.5 Communications and information systems are implemented and monitored to ensure operational objectives are met
4. Make operational decisions
- 4.1 Extent of the operational area and objectives is identified and promptly detailed
- 4.2 Operational strategies are identified, assessed and implemented in accordance with local emergency management arrangements and SOPs
- 4.3 Hazards are identified and prioritised to ensure response is appropriate to type and scale of event
- 4.4 Response teams are rostered in accordance with organisational SOPs
- 4.5 Termination of operation is accomplished in accordance with operational standards
5. Provide leadership
- 5.1 Briefings are conducted with operational members
- 5.2 Operational objectives are identified and communicated to operational staff
- 5.3 Team cohesion is developed and maintained
- 5.4 Conflict is dealt with promptly and appropriately
- 5.5 Leadership style is appropriate to the situation
- 5.6 Concise, clear delegations and accountability processes are implemented
- 5.7 Relevant state/territory equal employment opportunity and OH&S policies are implemented
- 5.8 Signs and symptoms of operational stress in self and others are recognised and action is initiated
6. Manage post-operation activities
- 6.1 Debriefing is conducted with operational members
- 6.2 Operational reports are prepared to organisational standards
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Operational information may include:
access and egress routes
estimated duration of emergency
location of incidents
location, magnitude and type of event
nature and extent of damage
number and nature of casualties
other organisations working
potential hazards
resources available
weather forecast
Hazards may include:
adverse weather
closed access routes
convergence
hazardous materials
industrial sites
limited access to resources
protracted response operations
utilities
Operational plans may include:
local
municipal
regional
state/territory or national plans
Allocating tasks:
will be guided by organisational policies and assessments of tasks
will be allocated based on resources available, response team competency and authority to act
Rosters include:
any organisational requirements and will meet the welfare and efficiency needs of personnel, including adequate rest and meal breaks and appropriate shift times
Communications and information management systems may include:
computers
couriers
internet or intranet links
filing systems
mobile/satellite phones
paging
runners
secondary communications nets for example HF, VHF, UHF radio systems
Operational reports may include:
briefing and debrief reports
organisational reports
reports required for coronial or other legal proceedings
Operational information may include:
access and egress routes
estimated duration of emergency
location of incidents
location, magnitude and type of event
nature and extent of damage
number and nature of casualties
other organisations working
potential hazards
resources available
weather forecast
Hazards may include:
adverse weather
closed access routes
convergence
hazardous materials
industrial sites
limited access to resources
protracted response operations
utilities
Operational plans may include:
local
municipal
regional
state/territory or national plans
Allocating tasks:
will be guided by organisational policies and assessments of tasks
will be allocated based on resources available, response team competency and authority to act
Rosters include:
any organisational requirements and will meet the welfare and efficiency needs of personnel, including adequate rest and meal breaks and appropriate shift times
Communications and information management systems may include:
computers
couriers
internet or intranet links
filing systems
mobile/satellite phones
paging
runners
secondary communications nets for example HF, VHF, UHF radio systems
Operational reports may include:
briefing and debrief reports
organisational reports
reports required for coronial or other legal proceedings
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Assessment must confirm the ability to:
manage operations efficiently and effectively
make decisions based on sound problem solving techniques
forecast resource requirements
Consistency in performance
Competency should be demonstrated managing an established centre and an improvised centre on-the-job or through simulated exercises which reflect actual workplace environments.
Context of and specific resources for assessment
Context of assessment
Competency should be assessed using exercises or scenarios or actual incidents, where appropriate, as a manager of an operation where at least four operational teams are deployed, acting under limited supervision, and with wide discretion to act, in complex situations applying significant depth of knowledge and with responsibility for outcomes.
Specific resources for assessment
Access is required to:
incidents, scenarios, exercises, simulations, or series of tasks
established operations centre or resources to construct an improvised operations centre
Method of assessment
In a public safety environment assessment is usually conducted via direct observation in a training environment or in the workplace via subject matter supervision and/or mentoring, which is typically recorded in a competency workbook.
Assessment is completed using appropriately qualified assessors who select the most appropriate method of assessment.
Assessment may occur in an operational environment or in an industry-approved simulated work environment. Forms of assessment that are typically used include:
direct observation
interviewing the candidate
journals and workplace documentation
third party reports from supervisors
written or oral questions
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Assessment must confirm the ability to:
manage operations efficiently and effectively
make decisions based on sound problem solving techniques
forecast resource requirements
Consistency in performance
Competency should be demonstrated managing an established centre and an improvised centre on-the-job or through simulated exercises which reflect actual workplace environments.
Context of and specific resources for assessment
Context of assessment
Competency should be assessed using exercises or scenarios or actual incidents, where appropriate, as a manager of an operation where at least four operational teams are deployed, acting under limited supervision, and with wide discretion to act, in complex situations applying significant depth of knowledge and with responsibility for outcomes.
Specific resources for assessment
Access is required to:
incidents, scenarios, exercises, simulations, or series of tasks
established operations centre or resources to construct an improvised operations centre
Method of assessment
In a public safety environment assessment is usually conducted via direct observation in a training environment or in the workplace via subject matter supervision and/or mentoring, which is typically recorded in a competency workbook.
Assessment is completed using appropriately qualified assessors who select the most appropriate method of assessment.
Assessment may occur in an operational environment or in an industry-approved simulated work environment. Forms of assessment that are typically used include:
direct observation
interviewing the candidate
journals and workplace documentation
third party reports from supervisors
written or oral questions
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| OAX56 | PUASES011 | Manage emergency operations | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| AC215 | PUASS00041 | Operational Leadership | Skill set |