Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Client characteristics may include:
natural hair type, texture, porosity, density and elasticity
natural base colour
artificial base colour
hair colour tone
percentage of white hair
presence of lightening agents or artificial hair colour treatments on hair
existing chemical services, including metallic based products
skin tone.
Client may include:
women
men
children
people who present with virgin hair or a range of pre-existing colour treatments on the hair
people from a range of social, cultural or ethnic backgrounds and with a range of physical and mental abilities.
Client history must include:
contraindications
pre-service analysis
colour correction products selected
colour selection
application techniques and processing times
recommended home care products.
Contraindications may include:
an allergic reaction to a skin test
excessive hair damage
existing metallic based colour on hair.
Unwanted colour and tones may include:
natural hair colour and tones
artificial hair colour and tones.
Colour correction products must include:
porosity equalisers
temporary colour
semi-permanent colour
permanent colour
colour fillers.
Client and operator comfort and safety must include:
application of gown and towels to protect client clothes
application of barrier creams to face or neckline areas
application of anti skin stain product
application of colour stain removal product
avoiding product contact with client or operator’s eyes
avoiding inhalation of fumes whilst mixing product
wearing operator protective gloves during product application.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
client consultation that consistently includes hair and colour analysis and establishes client expectations regarding the colour result
accurately interpreting and consistently applying manufacturer:
colour charts
product instructions
safety data sheets
achieving target colour and tone results that satisfy clients
observing client and operator safety precautions
implementing salon environmental protection practices, such as:
waste minimisation
waste disposal
water efficiency
providing home hair care advice and recommending colour care products from the salon range.
Context of and specific resources for assessment
Assessment must ensure access to:
a salon or a simulated salon environment that includes a range of work situations such as client interruptions and involvement in other related activities normally expected in the salon
fully equipped workstation which includes as minimum:
an adjustable client chair
clean client gown or wrap
a plentiful supply of clean towels
trolley stocked with:
rubber gloves
stain prevention products
plastic bowls
sponges
tint brushes
applicator bottles
cap or plastic film wrap
a professional range of colour correction products
product colour charts, information and safety data
salon procedures relating to:
client comfort and safety
operator safety
health and hygiene
waste minimisation
waste disposal
water efficiency
a range of clients with different colour correction requirements.
For further guidance on the use of an appropriate simulated environment, refer to the Assessment Guidelines in this Training Package.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of the learner performing a range of tasks in an actual or simulated work environment, over sufficient time to demonstrate their handling of a range of contingencies. Tasks include:
analysis of client characteristics prior to corrective colour treatments
consulting clients to advise on and confirm target colour and tone
completing a client history
performing colour correction services on a variety of clients with different needs
following salon procedures to ensure the comfort and safety of operator and clients
confirming client satisfaction with colour results
advising on colour care and recommending home care products
written or verbal questions appropriate to the language and literacy level of the learner to test knowledge, such as:
the main ingredients of colour and high lift tints
the chemical and physical effects of tint and high lift tint colour products on hair structure
the effects of hydrogen peroxide on the hair and hair colour
the colour wheel and its application in colour correction
the colour chart system for a defined salon range of tint and high lift tint products
product instructions for the use and application of relevant products in the salon range
salon procedures
review of portfolios of evidence and third-party reports of on-the-job performance by the learner.
Guidance information for assessment
A unit of competency describes an individual skill but people rarely perform one skill at a time. Many skills are combined on a day-to-day basis in the workplace as part of work processes. This does not mean that each skill described by a unit of competency is pre-requisite to another—they are related skills.
Holistic assessment with other units relevant to the industry sector, salon and job role is recommended, for example:
SIHHCCS302A Perform a full client consultation
SIHHCLS302A Colour and lighten hair
SIHHOHS201A Apply salon safety procedures