Unit of competency Outline

Date retreived
23/07/2026 12:22 AM AWST

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Develop plans to manage structured troubleshooting process of enterprise networks

Develop plans to manage structured troubleshooting process of enterprise networks

Unit of competency
National Code
ICTNWK613
State Code
AUV36
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
16/09/2015
Field of Education
020113 - Networks And Communications
Original Release Date
16/09/2015
Nominal Hours
40
Description
This unit describes the skills and knowledge required to manage the maintenance of a complex integrated enterprise network to ensure availability and performance standard.It applies to individuals with advanced information and communications technology (ICT) skills who are working in a wide range of roles including network specialists, network engineers, network infrastructure engineers, senior network administrators, network and systems managers, ICT security specialists, security engineers, communications engineers and communications managers.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Plan the strategies for structured troubleshooting and monitoring of enterprise networks
  • 1.1 Develop strategies to monitor and manage an enterprise network to ensure availability and performance standard
  • 1.2 Conduct equipment and skills audits as required
  • 1.3 Evaluate the business value of service level agreements (SLAs), formal maintenance plans and monitoring procedures against best practices for maintenance and fault procedures
  • 1.4 Assign functional responsibilities to stakeholders according to the maintenance plan
  • 1.5 Select and use appropriate network fault management tools and monitor and improve network performance
2. Manage and monitor structured troubleshooting strategies for complex enterprise networks
  • 2.1 Implement structured network maintenance management processes and procedures in line with enterprise design plans and policies for ensuring high network reliability
  • 2.2 Undertake risk assessment evaluation and rank threats for minimal impact
  • 2.3 Develop and implement disaster recovery strategies for reliable contingencies and business continuity in a complex routing environment
  • 2.4 Measure and analyse performance against an agreed baseline
3. Conduct structured network
  • troubleshooting strategies
  • 3.1 Analyse and troubleshoot layer 2 and 3 switch configuration to ensure the availability and resilience of a switched environment
  • 3.2 Implement effective control of broadcast and multicast traffic in a switched environment
  • 3.3 Analyse and troubleshoot scalable network layer connectivity with routing data structures and routing functions
  • 3.4 Analyse and troubleshoot enterprise intra and internetwork routing protocols, architectures and processes
  • 3.5 Analyse and troubleshoot route redistribution operations in inter-autonomous system routing architectures and processes
  • 3.6 Test and manage internet protocol version 6 (IPv6) and version 4 (IPv4) addressing schema and verify internal and external internet protocol (IP) address translation standards
  • 3.7 Analyse and troubleshoot communication filtering techniques, automated address allocation systems and IPv6 operational issues in the context of enterprise routing protocols
  • 3.8 Analyse and troubleshoot wireless network configuration issues
  • 3.9 Analyse and resolve network performance issues in an integrated voice or video network
No information
No information
Replaces
State Code National Code Title Type
D7992 ICANWK613A Develop plans to manage structured troubleshooting process of enterprise networks Unit of competency
Replaced By
State Code National Code Title Type
ODT00 ICTSAS530 Use network tools Unit of competency