Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Products may include:
nail care
make-up
skin care
remedial
home care.
Services and treatments may include:
manicures and pedicares
facial services
body services
hair reduction services:
waxing
electrolysis
intense pulsed light (IPL) therapy
laser.
Comparisons may include:
treatment options
procedures and techniques
brand options
benefits and effects of various products
benefits and effects of service or treatment
projected outcomes
price
ingredients
possible adverse effects
contraindications.
Clients may include:
new or regular clients with routine or special needs
female or male clients
people from a range of social, cultural and ethnic backgrounds and with varying physical and mental abilities.
Legal requirements may include:
federal, state or territory, and local health and hygiene regulations
skin penetration legislation
anti-discrimination legislation
consumer legislation.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
applying workplace policies and procedures and safe work practices in relation to advising on beauty services
recognising and managing contraindications
using effective questioning and active listening techniques to consult, reassure and negotiate with clients, while maintaining discretion and confidentiality
applying product knowledge, including comparisons between products, to offer advice to clients
recommending products and services to clients, including the incorporation of detailed specialised product knowledge, and the ability to demonstrate products and services to provide advice to clients.
Context of and specific resources for assessment
Assessment must ensure:
that competency is consistently demonstrated over a period of time and observed by the assessor or the technical expert working in partnership with the assessor as described in the Assessment Guidelines
that competency is demonstrated in the workplace or a simulated workplace environment in a range of real work situations which may include client interruptions and involvement in other related activities normally expected in the workplace.
Assessment must ensure access to:
an environment, which includes as a minimum:
products and services from a professional beauty treatments range
a retail beauty products range
relevant workplace documentation including:
manufacturer's equipment instructions
product instructions
manufacturer safety data sheets
workplace policies and procedures manuals, including workplace services and prices
a range of clients with different beauty requirements.
For further guidance on the use of an appropriate simulated environment, refer to the Assessment Guidelines in this Training Package.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of learners performing a range of tasks in an actual or simulated work environment, over sufficient time to demonstrate handling of a range of contingencies, including:
describing a range of products to other staff members
explaining and demonstrating products and services to clients
providing advice on products and services according to client needs
written and oral questioning appropriate to the language and literacy level of the learner, to assess knowledge and understanding of a range of beauty services, including products, services and treatment needs of clients
completion of workplace documentation relevant to the provision of advice on beauty services
third-party reports from technical experts.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
SIRXSLS001A Sell products and services.