Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Document past and present or intended role
Should take the form of a portfolio of information (or similar) with particular emphasis on roles - actual or intended - in the telecommunications industry

Career objectives
Can be short statements which convey an appreciation of the industry

Telecommunications infrastructure
Requires a contemporary understanding of the status of the industry and Networks at a national and local level and some understanding of future trends in technology

Prioritise work
May include: logical sequencing of sub-tasks within a single task and sequencing of work over periods from several hours to several days according to organisational priorities

Conflict
Negative conflict should be managed at a personal level to minimise impact on team performance. Positive conflict should be capitalised on to improve team performance.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

Demonstration and explanation of individual role in relation to industry
Presentation of career portfolio or similar information
Examples of work scheduling
Demonstration of professional performance
Explanation of team structure and team operations
Handling of conflict to achieve positive outcomes

Context of, and specific resources for assessment

Assessment must ensure:

A workplace conducting the operations covered by this competency unit, equipment and resources relevant to the context of the work (See Range Statement) and support from a competent supervisor or mentor.
OR
A simulated environment with similar provisions which conforms to the Assessment Guidelines.

Guidance information for assessment
Access must be provided to appropriate learning and assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.
In all cases where practical assessment is used it will be combined with targeted questioning to assess underpinning knowledge.