Unit of competency Outline

Date retreived
22/07/2026 8:36 AM AWST

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Deliver food products

Deliver food products

Unit of competency
National Code
SIRXDLV001
State Code
AWX22
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
31/03/2016
View on TGA
State Implementation and Classification
Approved Date
13/09/2016
Field of Education
110103 - Food And Beverage Service
Original Release Date
13/09/2016
Nominal Hours
20
Description
This unit describes the performance outcomes, skills and knowledge required to plan for and deliver food products to the homes of customers. It applies to individuals working in frontline roles in a diverse range of industry sectors and business contexts. They operate under the supervision and guidance from others, and within established organisational policies and procedures. Individuals operating a vehicle must hold a current and valid driver’s licence issued by the relevant state or territory.
Notes
Elements and Performance Criteria
1. Prepare for delivery.
  • 1.1.Access customer orders for delivery to determine delivery requirements and seek clarification as required.
  • 1.2.Determine travel times and distance and plan deliveries in a logical sequence for efficient and optimum customer service.
  • 1.3.Assemble orders and confirm all orders are correctly fulfilled as required.
  • 1.4.Follow organisational policies and procedures when handling food products to minimise food safety risks and product damage.
  • 1.5.Ensure all items are packaged appropriately and secured within delivery vehicle according to organisational requirements for food safety and delivery.
  • 1.6.Display company signage on delivery vehicle as required.
2. Deliver food items.
  • 2.1.Deliver items with in specified delivery times taking into consideration any known delays.
  • 2.2.Comply with all road rules and organisational policies and procedures when completing deliveries.
  • 2.3.Use navigation aids to assist in following delivery route particularly in unfamiliar areas.
  • 2.4.Deliver food to customer in a professional and courteous manner that reflects the brand image and encourages repeat business.
  • 2.5.Display respect to customer’s personal circumstance and property.
  • 2.6.Receive payment from customer and ensure correct payment is made including the issuing of change as required.
  • 2.7.Maintain personal security at all times during delivery by remaining vigilant and alert to potential risks.
  • 2.8.Ensure food items remain secure to minimise the risk of damage, theft and loss.
3. Finalise delivery.
  • 3.1.Process undelivered food items as required.
  • 3.2.Process cash on return according to organisational policies and procedures for cash handling.
  • 3.3.Accurately complete delivery documentation and records.
  • 3.4.Report on delivery incidents, identified hazards and delivery failures according to organisational reporting procedures.
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State Code National Code Title Type
BAA6 SIR30216 Certificate III in Retail Qualification