Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Legislative requirements may relate to:
applicable commonwealth, state and territory legislation which affects work such as:
workplace safety
environmental issues
equal employment opportunity
industrial relations
anti-discrimination and diversity
Australian building codes and regulations
Australian Communications Authority cabling standards
Australian standards and quality assurance requirements
award and enterprise agreements
evidence collection
freedom of information
licensing arrangements and certification requirements
privacy requirements
relevant industry codes of practice
telecommunications
trade practices.
Organisational requirements may relate to:
access and equity policies, principles and practices
business and performance plans
client service standards
code of conduct, code of ethics
communication and reporting procedures
complaint and dispute resolution procedures
emergency and evacuation procedures
employer and employee rights and responsibilities
OHS policies, procedures and programs
own role, responsibility and authority
personal and professional development
privacy and confidentiality of information
quality assurance and continuous improvement processes and standards
resource parameters and procedures
roles, functions and responsibilities of security personnel
storage and disposal of information.
Assignment instructionsmay include:
change of shift procedures
equipment, tools and material information:
features, functions and capabilities
manufacturer's instructions
warranties and guarantees
personal protection clothing and equipment requirements
reporting requirements
response procedures
security equipment and system information
specific client requirements
work schedules
work tasks and procedures.
Security equipment and systems may include:
access control systems
audible and visual warning devices
cameras and monitors
commercial and residential alarm systems
detection devices
electric and mechanical fire safety and fire locking systems
electronic locks and locking systems
electronic readers
electronic screen equipment
intercoms and control panels
security doors and door controls
specialised access control systems eg biometrics.
Monitoring parameters may relate to:
functions monitored
alarms
access times
levels of access
identity of person gaining access
levels of integrity of systems
passwords and codes
recording functions
response requirements
people to contact
emergency services to contact
armed guard or patrol send out
no action
testing and report functions.
Data and informationmay relate to:
AC power fail or low battery
alarms
medical
fire
duress
access
hold-up
intruder
isolations
late to close or late to open
plant and systems
system messages
tampering
test signals
verbal and visual information
Monitoring systemsmay include:
audio equipment
computer terminal, screen and software
digital receivers
instrument panels
intercoms
monitors
printouts
radios
telephones
video cameras
video receivers.
Communication channels and processesmay relate to:
direct line supervision paths
established communication protocols
formal communication pathways
lateral supervision paths
organisational communication networks
verbal and non-verbal communication procedures eg pro-words, phonetic alphabet, call signs, coded messages, use of abbreviations, hand signals.
Relevant personsmay include:
clients
colleagues
equipment and systems manufacturers
maintenance technician
security consultants
security personnel
supervisor.
Responsemay involve:
dispatching field support staff
notifying emergency services
notifying relevant personnel.
Documentationmay include:
activity reports
computer databases
faulty or malfunctioning systems and equipment
response reports
voice and video recordings
written and electronic reports.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
accurately completing and processing documentation relating to monitoring
carrying out monitoring activities in a systematic manner in compliance with legislative requirements
implementing procedures to verify accuracy and reliability of received information
interpreting security data and information and determining appropriate responses based on the information available
prioritising and responding promptly to data and information in compliance with monitoring parameters
recognising faults or malfunctions in security systems and telecommunications
using appropriate communication channels and processes to accurately receive and convey information in both routine and non-routine circumstances.
Context of and specific resources for assessment
Context of assessment includes:
a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement.
Resource implications for assessment include:
access to plain English version of relevant statutes and procedures
access to a registered provider of assessment services
access to a suitable venue and equipment
assessment instruments including personal planner and assessment record book
work schedules, organisational policies and duty statements.
Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Method of assessment
This unit of competency could be assessed using the following methods of assessment:
observation of processes and procedures
questioning of underpinning knowledge and skills.
Guidance information for assessment
Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge.
Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical.
Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.