Unit of competency Outline

Date retreived
22/07/2026 9:39 PM AWST

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Establish and maintain communication and relationships to support the recovery process

Establish and maintain communication and relationships to support the recovery process

Unit of competency
National Code
CHCMH403A
State Code
D2607
TGA Status
Deleted
DTWD Status
Deleted
Current Release Number
1.00
Current Release Date
25/03/2011
View on TGA
State Implementation and Classification
Approved Date
12/08/2014
Field of Education
061309 - Community Health
Original Release Date
12/08/2014
Nominal Hours
30
Description
DescriptorThis unit describes the knowledge and skills required to work as part of a team to develop and maintain effective and trustful communication and relationships with people affected by a mental health condition, their family, carer/s and friends that contribute to recovery and independence
Notes
Elements and Performance Criteria
1. Develop communication strategies to effectively engage with people
  • 1.1 Identify the person's strengths and interests that may provide an opportunity to establish rapport
  • 1.2 Apply appropriate communication strategies to establish rapport with person with mental health condition, their family, carer/s and work team
  • 1.3 Apply communication strategies in a manner that acknowledges individual time requirements to establish rapport
  • 1.4 Apply communication strategies in a manner that acknowledges cultural barriers to establishing rapport
  • 1.5 Identify and respect the client's choice to involve others (e.g. carer/s, family and friends)
  • 1.6 Apply communication strategies that acknowledge the client's recovery experiences
2. Maintain an effective working relationship with person affected by mental health condition
  • 2.1 Identify communication requirements to maintain an effective working relationship with the person
  • 2.2 Deliver any supports collaboratively and in a manner that maintains an effective working relationship with the person
  • 2.3 Collaboratively work with the person, giving them control over their own lives
3. Develop and maintain effective working relationships with family, carer/s, friends and others
  • 3.1 Identify the information and support needs of family, carer/s and friends
  • 3.2 Use communication that is readily understood by carer/s, family and friends
  • 3.3 Communicate with family, carer/s and friends in a manner that respects the dignity, choices and confidentiality of the person with the mental health condition
RANGE STATEMENT

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.


Appropriate communication strategies include:
Reflective listening
Respectful responding
Development of empathy and rapport
Active listening if culturally appropriate, recognition of non-verbal triggers
Feedback
Interpretation
Setting role boundaries
Negotiation
Establishing empathy
Congruence of communication and action
Follow up communication
EVIDENCE GUIDE

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit is best assessed on the job or in a simulated workplace under the normal range of conditions
Consistency in performance should consider the requirements of the particular workplace context


Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities


Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment of this unit include access to a workplace or simulated workplace where assessment may occur


Method of assessment:
In cases where the learner does not have the opportunity to cover all relevant aspects in the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on 'What if?' scenarios
Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on Essential knowledge and skills and consideration of required attitudes
Where performance is not directly observed and/or is required to be demonstrated over a 'period of time' and/or in a 'number of locations', any evidence should be authenticated by colleagues, supervisors, clients or other appropriate persons
No information