Unit of competency Outline

Date retreived
22/07/2026 2:40 PM AWST

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Lead teams in a personal services environment

Lead teams in a personal services environment

Unit of competency
National Code
SHBXPSM001
State Code
AWX97
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
31/03/2016
View on TGA
State Implementation and Classification
Approved Date
12/10/2016
Field of Education
080301 - Business Management
Original Release Date
12/10/2016
Nominal Hours
50
Description
This unit describes the performance outcomes, skills and knowledge required to lead and manage individuals and teams and support and encourage their commitment to the organisation. It requires the ability to communicate effectively with team members, monitor the quality of day to day work and manage technical and service performance through effective leadership.This unit applies to all single or multiple outlet businesses providing beauty treatments, hairdressing or barbering services. It applies to senior managers and small business owners who operate with significant autonomy and are responsible for making strategic business management and operational decisions.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Develop team commitment and cooperation.
  • 1.1.Develop organisation’s personal service values and clearly communicate role and importance of quality service to business objectives.
  • 1.2.Act as a positive role model through high standards of personal performance.
  • 1.3.Communicate roles, responsibilities and expectations and promote individual and team work accountability.
  • 1.4.Motivate individuals to deliver effective personal service which shows support for organisational goals.
  • 1.5.Identify, encourage, value and reward individual and team efforts and contributions.
  • 1.6.Model and encourage open and supportive communication within the team.
  • 1.7.Seek feedback from team members and implement changes within bounds of organisational goals and policies.
2. Monitor work operations and support team members.
  • 2.1.Proactively share information, knowledge and experiences with team members to support quality technical and service delivery.
  • 2.2.Assist team members to plan for and prioritise own workload through supportive feedback and coaching.
  • 2.3.Encourage team members to assist each other with work tasks to improve individual and organisational service levels.
  • 2.4.Monitor team and individual performance and provide support and direction to help with technical, service and workload issues.
  • 2.5.Identify individual team member difficulty in meeting technical and service standards and provide supervision and coaching to assist.
  • 2.6.Monitor individual and team understanding of importance of organisational personal service approach and regularly communicate to ensure business objectives are met.
No information
No information
Replaces
State Code National Code Title Type
D4801 SIBXPSM501A Lead teams in a personal services environment Unit of competency
State Code National Code Title Type
BAA2 SHB50216 Diploma of Salon Management Qualification