Unit of competency Outline
Date retreived
22/07/2026 6:10 PM AWST
22/07/2026 6:10 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Develop and maintain positive relationships with key stakeholders
Develop and maintain positive relationships with key stakeholders
Unit of competency
National Code
CHCDHA404A
CHCDHA404A
State Code
D3544
D3544
TGA Status
Deleted
Deleted
DTWD Status
Deleted
Deleted
State Implementation and Classification
Approved Date
21/07/2014
Field of Education
120301 - Social And Interpersonal Skills Programmes
Original Release Date
21/07/2014
Nominal Hours
50
Description
DescriptorThis unit of competency describes the skills and knowledge required to maintain positive relationships with key stakeholders including host governments, donors, local stakeholders and government and non-government organisations
Notes
Elements and Performance Criteria
1. Establish partnership with the community and key stakeholders
- 1.1 Respond quickly to requests for information or participation by key stakeholders and the community
- 1.2 Develop understanding of partner country's national development strategies, institutions and procedures
- 1.3 Take opportunities to explain or promote the activities, policies and values of the organisation and/or program as appropriate and in line with concepts andprinciples of aid effectiveness and community development
- 1.4 Effectively promote activities, policies and values of the organisation and/or program to a range of audiences, within relevant guidelines and in culturally sensitive and appropriate ways
- 1.5 Refer non-routine requests for information to an appropriate person within the organisation or involved in the program at the local, national or international level
2. Develop networks and working relationships
- 2.1 Recognise and take account of the roles and responsibilities of key stakeholders in interactions
- 2.2 Develop positive working relationships with key stakeholders, and maintain them over time to encourage positive outcomes and stakeholder support
- 2.3 Conduct dealings with key stakeholders to develop a relationship of trust and mutual understanding
- 2.4 Actively seek to collaborate with other organisations involved in development and humanitarian assistance work to create added value and greater development effectiveness
- 2.5 Establish formal and informal networks at the local, regional and national levels to support ongoing and future liaison and collaboration
- 2.6 Obtain feedback from other organisations and governments to inform and improve service delivery, and to ensure that service integrates with activities of other agencies and organisations
3. Build and maintain relationships within changing teams
- 3.1 Initiate contact and build relationships with new people, including those who have different experiences, perceptions and values to own
- 3.2 Maintain openness to change and differences between people, accepting and valuing diversity
- 3.3 Take responsibility for own work and where appropriate facilitate others working in the area to undertake their roles and responsibilities
- 3.4 Actively listen and work to understand the different perspectives of all personnel specifically to build shared understanding
- 3.5 Demonstrate an appropriate level of confidence in own judgment and abilities
- 3.6 Actively listen to ideas and opinions of others and process them objectively as a basis for expanding own ideas, approach and judgment
- 3.7 Take appropriate actions to provide key practical inputs to influence people over whom you may have no direct authority
- 3.8 Constructively challenge inappropriate behaviours by focusing on specific actions or attitudes behind the problem, not personalising them
- 3.9 Behave appropriately to local context and reduce vulnerability by acting in accordance with security guidelines
4. Represent the organisation and/or program in the community
- 4.1 Represent to the community the activities, policies and values of the organisation and/or program through both formal communication and general conduct to gain key stakeholders' understanding and commitment, within relevant guidelines and in culturally sensitive and appropriate ways
- 4.2 Represent the organisation and/or program to external bodies and agencies, where deemed strategically advantageous, and subject to relevant policies and procedures and operational availability of staff
- 4.3 Represent the position of the organisation and/or program on development and relief issues in appropriate forums, subject to relevant policies and procedures and operational availability of staff
- 4.4 Promote and apply concepts and principles of aid effectiveness and community development
RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Information may include:
Publicity material
Contact information
Prevention and mitigation strategies
Key stakeholders may include:
Target community
Government representatives - national, provincial, district and local
Private sector organisations - local and international
Donors
Other government and/or non-government organisations
Voluntary civic and social organisations
Community may involve people of a range of ages, cultural and ethnic diversity and people with disabilities and may refer to:
Local community
Business community
Refugee community
International community
Organisation community
Opportunities may include:
Answering general inquiries
Presentations at community group gatherings
Special interest forums
Community events and festivals
Speaking at seminars
Participating in conferences
Representing organisation on associations and committees
Concepts and principles of aid effectiveness and community development include:
Ownership, including:
using delivery processes that support partner countries to exercise effective leadership over their development policies and strategies
coordinating development actions
involving communities and local government in decision making, implementation, monitoring and evaluation
encouraging community's and local government's contribution to problem solving
Alignment, involving maintaining a comprehensive understanding of partner countries' national development strategies, institutions and procedures to guide program delivery
Harmonisation:
actively seeking to collaborate with other Official Development Assistance (ODA) partners to create added value and greater development effectiveness
Managing for results, including continuous improvement of systems to:
manage for development results
support evidence-based decision making
Mutual accountability, involving demonstration of:
full transparency and accountability for the use of development resources in program delivery
Appropriate forums may include:
Inter-agency discussions
Conferences
Media debates
Government hearings
Community meetings
Key stakeholder meetings
Training courses
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Information may include:
Publicity material
Contact information
Prevention and mitigation strategies
Key stakeholders may include:
Target community
Government representatives - national, provincial, district and local
Private sector organisations - local and international
Donors
Other government and/or non-government organisations
Voluntary civic and social organisations
Community may involve people of a range of ages, cultural and ethnic diversity and people with disabilities and may refer to:
Local community
Business community
Refugee community
International community
Organisation community
Opportunities may include:
Answering general inquiries
Presentations at community group gatherings
Special interest forums
Community events and festivals
Speaking at seminars
Participating in conferences
Representing organisation on associations and committees
Concepts and principles of aid effectiveness and community development include:
Ownership, including:
using delivery processes that support partner countries to exercise effective leadership over their development policies and strategies
coordinating development actions
involving communities and local government in decision making, implementation, monitoring and evaluation
encouraging community's and local government's contribution to problem solving
Alignment, involving maintaining a comprehensive understanding of partner countries' national development strategies, institutions and procedures to guide program delivery
Harmonisation:
actively seeking to collaborate with other Official Development Assistance (ODA) partners to create added value and greater development effectiveness
Managing for results, including continuous improvement of systems to:
manage for development results
support evidence-based decision making
Mutual accountability, involving demonstration of:
full transparency and accountability for the use of development resources in program delivery
Appropriate forums may include:
Inter-agency discussions
Conferences
Media debates
Government hearings
Community meetings
Key stakeholder meetings
Training courses
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
The application of competency is to be assessed in the workplace or realistically simulated workplace
Assessment is to occur under standard and authorised work practices, safety requirements and environmental constraints
Consistency of performance should be demonstrated over the required range of situations relevant to the workplace
Assessment must confirm a reasonable inference that competency is able not only to be satisfied under the particular circumstance, but is able to be transferred to other circumstances
Access and equity considerations:
All workers in development and humanitarian assistance should be aware of access, equity and human rights issues in their own area of work
All workers should develop their ability to work in a culturally diverse environment
In particular workers should be aware of cultural, historical and current issues facing the people and culture in which they are working
Assessors and trainers must take into account relevant access and equity issues relating to the culture in which they are working
Context of and specific resources for assessment:
This unit may be assessed independently, however holistic assessment practice with other related units of competency is encouraged
Assessment of essential underpinning knowledge, other than confirmatory questions, will usually be conducted in an off-site context
Resources required for assessment include access to:
workplace location or simulated workplace
specifications and work instructions
policy manuals and procedure manuals (international and local, including donor manuals)
relevant documents, such as interview and meeting notes, stakeholder feedback and standards documents (e.g. USAID FOG and the Sphere standards)
relevant equipment (such as office equipment and communications equipment)
managers, co-workers and other staff and other key stakeholders if available
Method of assessment:
Assessment needs to take into consideration the practical difficulties associated with attempting on-job assessment in the field
Given the nature of this unit, assessment should be supported by supplementary evidence from a wide range of sources, preferably including evidence from one or more field situations
Assessment methods must be by direct observation of tasks and include questioning on underpinning knowledge
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
The application of competency is to be assessed in the workplace or realistically simulated workplace
Assessment is to occur under standard and authorised work practices, safety requirements and environmental constraints
Consistency of performance should be demonstrated over the required range of situations relevant to the workplace
Assessment must confirm a reasonable inference that competency is able not only to be satisfied under the particular circumstance, but is able to be transferred to other circumstances
Access and equity considerations:
All workers in development and humanitarian assistance should be aware of access, equity and human rights issues in their own area of work
All workers should develop their ability to work in a culturally diverse environment
In particular workers should be aware of cultural, historical and current issues facing the people and culture in which they are working
Assessors and trainers must take into account relevant access and equity issues relating to the culture in which they are working
Context of and specific resources for assessment:
This unit may be assessed independently, however holistic assessment practice with other related units of competency is encouraged
Assessment of essential underpinning knowledge, other than confirmatory questions, will usually be conducted in an off-site context
Resources required for assessment include access to:
workplace location or simulated workplace
specifications and work instructions
policy manuals and procedure manuals (international and local, including donor manuals)
relevant documents, such as interview and meeting notes, stakeholder feedback and standards documents (e.g. USAID FOG and the Sphere standards)
relevant equipment (such as office equipment and communications equipment)
managers, co-workers and other staff and other key stakeholders if available
Method of assessment:
Assessment needs to take into consideration the practical difficulties associated with attempting on-job assessment in the field
Given the nature of this unit, assessment should be supported by supplementary evidence from a wide range of sources, preferably including evidence from one or more field situations
Assessment methods must be by direct observation of tasks and include questioning on underpinning knowledge
No information
| State Code | National Code | Title | Type |
|---|---|---|---|
| J045 | CHC52312 | Diploma of Community Services (Development and or Humanitarian Assistance) | Qualification |
| J032 | CHC42812 | Certificate IV in Community Services (Development and or Humanitarian Assistance) | Qualification |