Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Safety and service operations may be carried out:
on any passenger-carrying aircraft type in commercial service
during short and/or long haul/international services
in any category of service for which the crew member has been trained
in any allowable operating and weather conditions
in accordance with regulatory and operational requirements including OH&S regulations

Performance may be demonstrated:
in approved simulated situations, and/or
on a passenger-carrying aircraft

An understanding of the employer/employee obligations and responsibilities may include but is not limited to:
the principles of Crew Resource Management (CRM) and Human Factors (HF)
the trade union system
the industrial awards system
the concepts of arbitration and conciliation
specific relevant enterprise awards/agreements
obligations and responsibilities under relevant regulations including civil aviation safety, OH&S, quarantine and customs

Persons consulted may include:
passengers
other air crew members
ground staff
relevant human resources staff
airline supervisory and management staff
security personnel
emergency services personnel
union representatives
relevant technical or engineering staff

Dependent on the type of organisation concerned and the local terminology used, workplace procedures may be referred to as:
company procedures
enterprise procedures
organisational procedures
established procedures
standard operating procedures

Information/documents may include:
relevant regulations
airline procedures and instructions and job specifications
workplace policies
International Civil Aviation Organization (ICAO) publications on Crew Resource Management (CRM) and Human Factors (HF) principles and related guidelines and documentation
OH&S and environmental protection regulations
cabin safety and service checklists and procedures
local laws and regulations in slip ports
induction and training materials
conditions of service, legislation and industrial agreements including workplace agreements and awards

Dependent upon context, applicable regulations and legislation may include, but are not limited to:
Civil Aviation Act
relevant requirements, standards and recommended practices of the International Civil Aviation Organization (ICAO) pertaining to the integrated safety and operational responsibilities and roles of aircrew
relevant Australian Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to the integrated safety and operational responsibilities and roles of aircrew
relevant OH&S legislation
environmental protection legislation
relevant health, food handling and hygiene legislation
equal opportunity and anti-discrimination legislation
relevant customs and quarantine regulations
relevant privacy regulations
relevant security regulations
'crimes on aircraft' legislation

state/federal/international liquor legislation
insurance legal requirements
relevant Australian Standards
industrial relations and workplace compensation legislation

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement

Context of, and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Processes and techniques must be equitable and fulfil regulatory requirements. This includes the assessment of language and literacy proficiency to the required workplace standard

Resources for assessment include:

a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and/or equipment, and/or
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through appropriately simulated activities at the registered training organisation, and/or
in an appropriate range of situations in the workplace