Unit of competency Outline

Date retreived
22/07/2026 3:19 PM AWST

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Manage public affairs

Manage public affairs

Unit of competency
National Code
PSPGEN083
State Code
AWV19
TGA Status
Deleted
DTWD Status
Deleted
Current Release Number
1.00
Current Release Date
07/03/2016
View on TGA
State Implementation and Classification
Approved Date
21/07/2016
Field of Education
080509 - Public Relations
Original Release Date
21/07/2016
Nominal Hours
70
Description
This unit describes the skills required to manage public affairs. It includes contributing to public affairs scope and direction, planning and managing public affairs programs, developing crisis management strategies and handling high-profile events.This unit applies to those working in the public sector managing public affairs.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.Those undertaking this unit would work independently supervising others, while performing complex tasks in a range of contexts.No licensing, legislative or certification requirements apply to unit at the time of publication.
Notes
Elements and Performance Criteria
1. Contribute to public affairs scope and direction
  • 1.1 Conduct an environmental scan to identify public affairs issues and needs for the organisation.
  • 1.2 Identify target audiences for public affairs action.
  • 1.3 Develop public affairs objectives and programs in line with the organisation’s business and strategic plans.
  • 1.4 Develop criteria and measures for assessing objectives.
  • 1.5 Identify resourcing requirements and negotiate the scope of public affairs activities in accordance with organisational priorities and resource constraints.
2. Plan and manage public affairs program
  • 2.1 Develop operational plan for public affairs to integrate strategies and coordinate communications and activities.
  • 2.2 Develop schedules for communications and activities that are flexible enough to provide for contingencies and emerging issues.
  • 2.3 Define responsibilities and accountabilities, and identify reporting requirements and benchmarks for monitoring the program.
  • 2.4 Implement and monitor public affairs program to ensure progress or make changes to achieve the program objectives.
  • 2.5 Evaluate results in terms of media coverage, penetration and desired audience response, identify reasons for variations and make changes to improve results.
3. Develop crisis management communication strategies
  • 3.1 Assess organisational activities and operations to identify potential crisis factors and evaluate risk management strategies.
  • 3.2 Explore and determine the composition of a crisis communication team in terms of required specialist knowledge and guidance.
  • 3.3 Identify training needs for potential spokespersons and organise media training.
  • 3.4 Identify individuals and groups who must be contacted in crisis situations, establish lines of communication and confirm their roles and responsibilities.
  • 3.5 Develop crisis management action plan and submit for approval.
4. Handle highprofile events
  • 4.1 Undertake public affairs strategic planning for high-profile events.
  • 4.2 Involve outside groups, partners, the media and business in sponsoring/supporting special events as required.
  • 4.3 Apply and explain protocol standards to others as required to ensure a positive organisational outcome from high-profile events.
  • 4.4 Oversee and support the involvement of managers, staff and government representatives in high-profile events.
  • 4.5 Prepare speeches and statements for management and other officials for special events or in times of crisis.
No information
No information
Replaces
State Code National Code Title Type
C8225 PSPPA601A Manage public affairs Unit of competency