Unit of competency Outline

Date retreived
23/07/2026 11:53 AM AWST

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Use oral communication skills to facilitate workplace meetings

Use oral communication skills to facilitate workplace meetings

Unit of competency
National Code
FSKOCM009
State Code
OBK82
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
14/11/2019
View on TGA
State Implementation and Classification
Approved Date
30/01/2020
Field of Education
100707 - Verbal Communication
Original Release Date
30/01/2020
Nominal Hours
15
Description
This unit describes the skills and knowledge required to apply oral communication skills to facilitate and participate in complex internal or external workplace meetings, such as committee meetings, board meetings, annual general meetings, project management meetings, inter-departmental meetings, meetings with clients or suppliers, or staff meetings.An individual performing these tasks works independently and uses support from a range of established resources.This unit applies to individuals who use, or are preparing to use, oral communication skills to complete workplace activities. This includes existing workers and individuals preparing for employment through vocational education and training. This unit should be integrated and contextualised with vocational training to support achievement of vocational competency.This unit is aligned to, but does not fully address, the Australian Core Skills Framework (ACSF) oral communication core skill indicators .07 and .08 at level 4 in the workplace and employment domain of communication.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Plan for complex workplace meeting
  • 1.1 Identify purpose of meeting and desired outcome
  • 1.2 Identify meeting participants, roles and responsibilities and the necessary register of meeting
  • 1.3 Identify any sensitivities or confidentialities and develop plan to manage
  • 1.4 Establish meeting medium and prepare relevant materials
2. Facilitate and participate in meeting
  • 2.1 Use effective oral communication strategies to facilitate meeting
  • 2.2 Use appropriate grammar, vocabulary and pronunciation
  • 2.3 Recognise and use appropriate non-verbal communication
  • 2.4 Monitor effectiveness of presentation and make adjustments to oral communication strategies as required
3. Review performance
  • 3.1 Identify action points stemming from meeting and document according to organisational procedures
  • 3.2 Review effectiveness of meeting to meet identified purpose
  • 3.3 Seek feedback and reflect on performance to develop strategies for improvement
No information
No information
Replaces
State Code National Code Title Type
WG325 FSKOCM09 Use oral communication skills to facilitate workplace meetings Unit of competency
State Code National Code Title Type
BEZ5 FSK20119 Certificate II in Skills for Work and Vocational Pathways Qualification